Digital Optimisation Manager

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

12 month Fixed term contract
- You are a digital optimisation specialist with a passion for great digital experiences
- Our team is committed to super-charged end-to-end digital engagement, powered by compelling personalised content and data-led customer insights

**Do work that matters**

As a Digital Journey Optimisation Manager you will leverage your customer-focussed, analytics and digital expertise to identify breakpoints in our digital customer experiences and drive solutions to increase conversions for the business and a better experience for our customers.

**See yourself in our team**

As CommBank’s venture scaler, x15 builds, buys, and invests in start-ups that could benefit the bank’s 15 million customers and beyond. We’re a community of galvanisers, thinkers and doers who navigate the space between corporate and start-up.

You’ll be a part of the X15 squad - a team of talented POs, UX designers, Marketing, Data and Product managers to help ventures scale through the bank’s internal and external channels. By using data-driven and customer-led insights you’ll ensure experiences are compelling, personalised, and deliver value for our customers.

**On any given week you will**
- Drive end-to-end delivery of key digital experiences, including targeted personalised messaging, and A/B experimentation - from ideation to execution and measurement, using Adobe Target, Adobe Experience Platform, Audience Manager, and Adobe Analytics.
- Deliver weekly, monthly, quarterly and yearly reporting and deep-dive analysis of key metrics
- Develop and execute on a data-driven tactical roadmap for X15 Ventures alongside key stakeholders
- Identify and drive key strategic initiatives
- Support projects impacting digital acquisition and/or retention experiences for X15 Ventures

**We are interested to hear from people who have**
- A clear customer focus with proven channel and stakeholder management experience
- Exceptional communication, influencing and negotiating skills
- Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution.
- Hands on experience with conversion optimisation platforms (Adobe Platform including Target, Experience Manager, Audience Manager &/or Journey Optimizer ideal)
- Passionate about SEO/website/owned channel optimisation, digital marketing and staying up-to-date with the latest industry trends

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 08/12/2024

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