
Administration & Customer Service Team Leader Mon
1 week ago
**About Us**
Lighting Illusions, one of the leading fans and lighting retailers in Australia, is seeking an experienced & ambitious self-starter with a can-do attitude to join our Head Office at Acacia Ridge. We are growing fast and in need of leader for our motivated team who is looking for a long-term role in a dynamic and challenging environment.
**About the Role**
We are looking for someone who is a natural leader, shows initiative, thinks outside the box, can multi-task, and most importantly, does not crumble under pressure.
**Your duties will include**:
- Lead & assist the Administration & Customer Service team proactively
- Meet the departmental KPIs as set by management
- Schedule warranty jobs and communicate with the customer and electricians as required to ensure a smooth process from start to finish
- Processing quotes, dispatches, returns and other order related tasks
- Inventory control and complex data entry for incoming and outgoing stock and shipping containers
- Other office administration duties as required
**To succeed in this role, you must**:
- Someone who leads by example
- A go-getter who can hit the ground running
- Be a clear thinker, problem solver, and be able to identify urgent requirements and prioritise accordingly
- Have excellent time management skills with the ability to multi-task and schedule your workload
- Have highly developed communications skills, both verbally and written
- Be tech-savvy and comfortable working in a paperless environment
- Have great attention to detail and a "can-do attitude"
- A background in the electrical industry, knowledge of lighting and air movement products, experience with software for processing sales and dispatching goods, and knowledge of NetSuite ERP will be highly regarded
**What we offer in return**:
- Positive, caring, and inclusive team culture with ongoing training & mentoring
- Work-life balance with Monday to Friday office hours with options to work from home for the right person
- Generous Annual Bonus upon meeting departmental budget
- Opportunities for career growth within a growing company
- Free on-site parking
**In your Cover Letter please answer the following**:
- How long will it take you to get to work every day?
- What is your favourite TV Show?
We look forward to hearing from you
- **No recruitment companies, please.**_
**Job Types**: Permanent, Full-time
**Salary**: $55,000.00 - $60,000.00 per year
**Benefits**:
- Employee discount
- Professional development assistance
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Annual bonus
Ability to commute/relocate:
- ACACIA RIDGE, QLD 4110: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How long will you take approximately to travel to work (10 Overlord Place, Acacia Ridge)?
**Experience**:
- Office Administration: 1 year (preferred)
- Customer Support & Client Services: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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