Administration & Customer Service Team Leader Mon

4 days ago

Acacia Ridge, Australia Lighting Illusions Online Full time

**About Us** Lighting Illusions, one of the leading fans and lighting retailers in Australia, is seeking an experienced & ambitious self-starter with a can-do attitude to join our Head Office at Acacia Ridge. We are growing fast and in need of leader for our motivated team who is looking for a long-term role in a dynamic and challenging environment. **About the Role** We are looking for someone who is a natural leader, shows initiative, thinks outside the box, can multi-task, and most importantly, does not crumble under pressure. **Your duties will include**: - Lead & assist the Administration & Customer Service team proactively - Meet the departmental KPIs as set by management - Schedule warranty jobs and communicate with the customer and electricians as required to ensure a smooth process from start to finish - Processing quotes, dispatches, returns and other order related tasks - Inventory control and complex data entry for incoming and outgoing stock and shipping containers - Other office administration duties as required **To succeed in this role, you must**: - Someone who leads by example - A go-getter who can hit the ground running - Be a clear thinker, problem solver, and be able to identify urgent requirements and prioritise accordingly - Have excellent time management skills with the ability to multi-task and schedule your workload - Have highly developed communications skills, both verbally and written - Be tech-savvy and comfortable working in a paperless environment - Have great attention to detail and a "can-do attitude" - A background in the electrical industry, knowledge of lighting and air movement products, experience with software for processing sales and dispatching goods, and knowledge of NetSuite ERP will be highly regarded **What we offer in return**: - Positive, caring, and inclusive team culture with ongoing training & mentoring - Work-life balance with Monday to Friday office hours with options to work from home for the right person - Generous Annual Bonus upon meeting departmental budget - Opportunities for career growth within a growing company - Free on-site parking **In your Cover Letter please answer the following**: - How long will it take you to get to work every day? - What is your favourite TV Show? We look forward to hearing from you - **No recruitment companies, please.**_ **Job Types**: Permanent, Full-time **Salary**: $55,000.00 - $60,000.00 per year **Benefits**: - Employee discount - Professional development assistance - Profit sharing Schedule: - 8 hour shift - Day shift - Monday to Friday - No weekends Supplemental pay types: - Annual bonus Ability to commute/relocate: - ACACIA RIDGE, QLD 4110: Reliably commute or planning to relocate before starting work (required) Application Question(s): - How long will you take approximately to travel to work (10 Overlord Place, Acacia Ridge)? **Experience**: - Office Administration: 1 year (preferred) - Customer Support & Client Services: 1 year (preferred) Work Authorisation: - Australia (required) Work Location: In person

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