Customer Service Officer

**Customer Service Officer***

**POSITION NUMBER**:
07602/07603

**SALARY**:
PSCSAA/GOSAC, Level 2, $64,172-$69,256 pro rata

**About VenuesWest**

At VenuesWest our vision is to deliver world class sport and entertainment experiences. We take pride in owning and/or operating 13 of Western Australia’s major sporting and entertainment venues, including not only state-of-the-art Optus Stadium and the iconic RAC Arena, but also HBF Park, HBF Stadium, HBF Arena, Bendat Basketball Centre and Gold Netball Centre.

We play an extremely important role in the lives of Western Australians by offering opportunities for those pursuing elite sport, a range of options for individuals or families choosing to live healthy, active lifestyles and a variety of entertainment experiences for everyone.

VenuesWest is supportive of a healthy work/life balance and offers a full gym and aquatic membership as well as discounts on VenuesWest programs and purchases in our café.

**About the Role**

At VenuesWest, we pride ourselves on being able to deliver excellent customer service and believe that every customer contact is a chance to shine. If you have superior customer service skills, are enthusiastic and confident with clients, then this is the role for you

Reporting to the Customer Service Coordinator, this role is part of a team providing the first point of contact for patrons and contributing to the success of VenuesWest by maximising sales of products and services offered across all business areas.

This is a permanent part-time opportunity offering a minimum of 20 hours per week.

Shifts range from 5am - 8pm Mon - Friday, 5am - 6pm Saturdays. Depending on the events schedule there may be opportunity for additional hours outside of our normal operating hours, where applicable shift loading will apply.

**What We Offer**

Working with VenuesWest comes with a number of benefits:

- A free membership to our gym and aquatic centres
- Access to staff fitness classes
- Annual flu vaccinations
- Access to free counselling for employees and their immediate families through our Employment Assistance Provider
- Payment for re-qualification for essential qualifications and certifications
- Optical reimbursements for office-based staff (after 12 months employment)
- Free use of the creche for up to 3 hours per visit (up to 12 hours per week)
- 50% discount on kid’s programs
- Corporate health insurance discounts
- A comprehensive learning and development program

**About the Person**

For any further **job-related** information please contact Taryn deLestang on (08) 94418225.

**Application Instructions**
- copy of your current resume and
- cover letter detailing your skills and experience which demonstrate how you meet the following essential capability in the context of this position:

- Experience in a customer service, reception or front of house role as the first point of contact, preferably in an entertainment or sporting venue.

A full copy of the Job Description is available as a PDF below, which includes a complete list of the capabilities required to fulfil this role.

**Employment Screening**

To be eligible for employment with VenuesWest you must have the following at the time of commencement:

- Right to Work in Australia for the duration of the employment contract
- National Police Clearance

Please note that the appointee will bear the costs associated with the abovementioned eligibility requirements.

**Workplace Diversity**

VenuesWest maintains a working environment that is free from discrimination in accordance with Equal Opportunity legislation. We are seeking to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. Our goal is to increase the representation of Aboriginal and Torres Strait Islander people and people with disabilities in our workforce.

This advertisement may be requested in other formats including Word, PDF, and large format by contacting People and Culture on (08) 9441 8362.

**Future Appointments**

VenuesWest will utilise this recruitment process to place suitable applicants in a pool for a six-month period from which fixed-term and permanent appointments may be made.