Customer Service Business Lead

16 hours ago

Docklands, Australia TSA Group Full time

**Company Description**
Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre's in Australia and the Philippines.

As an Australia Post Business Lead, you will reconnect with long-term business and new customers alike Making outbound calls, you will be speaking with our existing customer base to understanding their needs and providing tailored solutions to benefit their business. As well as that, you will also be calling our customer base to advise of updates and changes in their deliveries and services, doing check-ins and general communications that may affect their packages with Australia Post.

This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training

**What It Means to Be Part of Our Team**:
Comprehensive Training: Enjoy 7 days of fully paid training where we teach you everything you need to know.

Career Growth: Our development programs will support your journey, providing opportunities to progress within our business.

Brand Ambassador: Promote Australia Post Business products and services with pride.

The TSA Way: Be part of a fun, rewarding culture Play ping pong during lunch, attend team events, and work with like-minded people—you are guaranteed to make great friends.

Monthly Commissions: You perform, we pay Hit our monthly targets and enjoy a monthly bonus to take home
**Qualifications** What makes you perfect for this role**:

- Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat
- Open to learning new skills, implementing them and celebrating your wins
- Exhibit resilience, and techniques to allow you to perform at your best
- Strong multi-tasking skills, ability to easily navigate computer systems
- You have a solution based mind-set, always ready to resolve a problem
- Have a fixed internet connection and suitable work from home set-up
- Availability to work Monday - Friday between 8:45am - 5:21pm

**Additional Information**
Why TSA Rocks
- #TSAWays: Experience a unique culture that promotes growth, recognition, and fun
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Get a chance to receive loyalty and Christmas gifts

Check us out on social media:

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