Barista/inbound Customer Service Representative

12 hours ago


Docklands, Australia MAP Coffee Group Full time

Map Coffee are looking for 1 highly experienced Barista for an exciting opportunity

Your morning will be spent doing what you do best, making amazing coffee at a large enterprise in Melbourne CBD.

On site hours are from 7:45am - 12:15pm.

Your afternoon will be spent at our Brunswick HO, learning about coffee and being part of our Inbound Customer Service Team.

As an Inbound Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibilities will include:

- Handling inbound calls from customers regarding orders, inquiries, and general assistance.
- Providing timely and accurate information regarding product features, pricing, availability, and order status.
- Assisting customers with placing orders, processing returns, and resolving any issues or concerns they may have.
- Maintaining a positive and professional demeanour at all times, ensuring each customer interaction is friendly and solution-oriented.
- Collaborating with other departments, such as sales and shipping, to ensure seamless order fulfilment and customer satisfaction.

**Job Type**: Casual

Pay: $29.04 per hour

Schedule:

- Morning shift
- No weekends

**Experience**:

- Barista: 5 years (required)
- Customer service: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 14/02/2025
Expected Start Date: 17/02/2025



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