Inside Sales

**Work type**:
Max Term

**Location**:
Brisbane

**Job type**:
Sales & Business Development

**Applications close**:
**Inside Sales - SME**:
**Inside Sales - SME (Small and Medium Sized Enterprises)**
**Brisbane Southbank Office (3 days in the office and 2 days WFH)**
**Full Time - 12 month contract (with opportunity to become permanent)**

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**What you’ll be doing**:
This is an exciting opportunity to join our Inside Sales team, where you will be account managing a portfolio of clients that spend up to $300,000 per year on flights with Virgin Australia. You will also generate new business in this Small to Medium Sized Enterprise (SME) sector.

The role is full-time based at Southbank in Brisbane, with some provision to work from home. This intimate sales team will be spirited and align to The Virgin Flair company culture.

**_ Key responsibilities of this role:_**
- Achieve sales budget and improve revenue growth and revenue quality in the SME channel
- Engage in the crafting of a robust revenue development plan for the SME channel sales portfolio
- Follow up on leads and close sales to increase revenue from existing customers
- Grow existing business of customers through various activities and client engagement
- Retain customers through active and productive account management
- Research and discover methods to increase customer engagement
- Use customer feedback to generate ideas about new features or products
- Engage key internal stakeholders as required for support including Revenue Management, Network Scheduling, Finance and the broader sales team. Develop relationships with these stakeholders
- Work with your team members to ensure all work is being attended to within the outlined SLA’s to achieve team revenue and customer service targets.
- Ensure thorough product knowledge of all Virgin Australia products

**You’ll be great in this role if you**:

- Proven ability in high-stakes customer service
- Experience in both inbound and outbound sales
- Experience in business development and account management is desirable
- Ability to work with mínimal supervision and effectively prioritize
- Ability to translate insights from data into meaningful ideas
- Travel industry experience or B2C experience is desirable, but not essential (previous Travel Consultants, Reservations Consultants etc.)

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.