Customer Service Representative
2 weeks ago
Catch is embarking on an exciting journey of growth, as our business grows so does our team. We are currently seeking a Customer Service Representative to join our Head Office.
As a Customer Service Representative you will provide exceptional level of customer service in a timely and professional manner.
The time is now to be part of the Catch team. No two days are alike, and we are embarking on remarkable growth. You could expect your typical day to include some of the following things:
- Supporting and managing our complaints resolutions.
- Managing a portfolio of marketplace cases with approximately 40 outbound calls per week.
- Working alongside our suppliers to work out ideal outcomes for both parties.
- Identify and raise recurring issues and work as a team on identified patterns.
The skills you’ll have:
- Experience working in a customer service environment with a large focus on complaint/dispute handling with a passion for helping the customers
- Ability to work in a fast paced, deadline driven environment
- Meticulous attention to detail with high level of accuracy and initiative
- Good rapport building and negotiation skills
- Very strong organisational and time management skills
- Experience with Salesforce is desired, as is knowledge of Consumer Law
There has never been a more exciting time to join the Catch Team
Our people are at the heart of everything we do, and will go above and beyond for our customers “To be the trusted place where Australians start their shopping journey”.
We know that Drive and passion are hard to generate when we are not feeling valued or having fun, so we make sure our Catchies are well looked after
Working at Catch, you’ll experience:
- Flexibility comes in all shapes and sizes at Catch, and as part of our commitment to flexibility, we offer all team members the opportunity to take control over when, where and how work is accomplished depending on your role.
- To help our team members juggle the demands of work and life, our health and wellbeing program aims to encourage positive morale and help employees reduce stress through the promotion of work/ life balance.
- To enable our team members to give back to our communities, we offer a day’s paid volunteer leave
- My Catch Perks - up to 5% discount off selected retailers including Kmart, Target, Bunnings and Officeworks
- An organisation that is experiencing incredible growth
- Support and collaboration, not just with their immediate team, but with the broader organisation as well
- Other unbelievable benefits and perks like free OnePass membership, study support, in house learning and development, parental leave programs, plus loads more...
Who are Catch?
Back in 2006, Catch set out to shake up Australia’s online retail landscape. We’ve come a long way since
We are one of the country’s top eCommerce players, with a proven track record of growth and an award-winning digital platform. Behind the scenes, we’re a world-class team of creatives, strategists, developers, and innovators, and we’re on the hunt for like-minded people to jump on board.
We don’t play by the rules. We push boundaries. We think big. We stay curious and driven. Together, we embrace challenges and learn new things. All this, for one purpose: to provide our customers with an amazing online shopping experience, every day.
And we’re just getting started
**Job Types**: Full-time, Permanent
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Matrix Education Full timeCustomer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Matrix Education Full timeCustomer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per yearNational Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Bali Body Full timeOverviewJoin the Glow: Customer Service Representative at Bali BodyBali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Bali Body Full timeOverview Join the Glow: Customer Service Representative at Bali Body Bali Body is a globally recognised tanning and skincare brand, created in tropical Bali and loved around the world. Our mission? To help people feel confident and glow from the inside out. With a strong digital presence and customers in over 150 countries, we're committed to providing...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Frankston Packaging Co Full timeOverviewOur Customer Service Representative position supports the sales effort by acting as a liaison between internal and external customers. This is achieved through processing customer orders and requests, as well as managing all facets of customer orders from initiation to invoicing.ResponsibilitiesProcess customer orders by creating the necessary...
-
Customer Service Representative
1 day ago
Melbourne, Australia Eagle Software Full timeWe are looking for a motivated and positive individual to join the Eagle Software team as a Customer Service Representative. The permanent position is full time with work hours Monday - Friday, 9:00am - 5:30pm. **About the company** We are a growing company established in 2014 to provide the next generation of listing management and CRM software to the real...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia United Forklift and Access Solutions Full timeCustomer Service Representative – Melbourne At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy: - 5 days anniversary leave on top of your 4 weeks - Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose - Career Growth: Training, development, and opportunities to advance -...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia MCC Label Full timeJoin to apply for the Customer Service Representative role at MCC Label6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewMulti-Color Corporation manufactures labels for major FMCG brands and provides premium-quality labels for pharmaceutical, durables, and home & personal care sectors. With 109...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia MCC Label Full timeJoin to apply for the Customer Service Representative role at MCC Label6 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewMulti-Color Corporation manufactures labels for major FMCG brands and provides premium-quality labels for pharmaceutical, durables, and home & personal care sectors. With 109...
