Service Desk Agent

2 weeks ago

North Sydney, Australia Datacom Full time

About the Role
Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
You’ll be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

This position will be a 12 Month Fixed-Term contract position with a chance for extension or permanent placement, and you will need to be available to work a rotational roster Monday to Friday between the hours of 7am to 7pm.
Australian Citizenship is essential for Federal Government security clearance requirements.

What you’ll bring
Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.
You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the customers they support.

About Datacom

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