Service Desk Agent- Afterhours

2 days ago

Sydney, Australia Hatch Full time

** This role is at Datacom (not for Hatch)**

Hatch is supporting Datacom to find a great Service Desk Agent
- Afterhours to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Datacom.

**About the role at Datacom**

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Technical Incident Resolution - Analyze and resolve technical and functional product issues for internal and external customers

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Datacom.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone..

**Salary**: $65,000.00 - $90,000.00 per hour

  • Guest Service Agent

    1 week ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...

  • Service Desk Agent

    3 days ago

    North Sydney, Australia Datacom Full time

    About the Role Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. You’ll be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and...

  • Front Desk

    5 days ago

    Sydney, Australia 3A Labour Hire Pty Ltd Full time

    **FRONT DESK - Receptionist/ Guest Service Agent - Sydney** We are seeking an enthusiastic **Receptionist/ Guest Service Agent. **You must be motivated, driven, with an excellent attention to details. **Key responsibilities & requirements**: - Ensuring guest satisfaction and product quality standards are met, ability to demonstrate a commitment to...

  • Guest Service Agent

    1 week ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...

  • Service Desk Agent

    7 days ago

    Sydney, Australia Inview Consulting Full time

    6 month contract with view to go permanent - Opportunities for learning and growth - Amazing environment Our client, a highly successful Managed Service Provider, has undergone fantastic growth over the years. They have seen success for over 30 years in Australia and continue to flourish. This is a Service Desk role within the Service Centre. The Service...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Capella Hotel Group Full time

    Sydney, NSW, AUS Hourly Full Time About Capella Hotels and Resorts. Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...

  • Service Desk Agent

    2 weeks ago

    Sydney, Australia Teletrac Navman Full time

    Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools. Addresses and resolves issues and requests; documents all incidents and requests; engages Advanced Technical Support team to resolve incidents that are beyond the scope of their ability or knowledge. Answer and handle an average of 20 customer calls per day. Update and...

  • Front Desk Agent opportunity in Asia

    3 days ago

    Sydney, Australia Club Med Australia & NZ Full time

    JOB OPPORTUNITY ABROAD Are you ready for a life changing experience? **We are currently on the hunt for some Front Desk Agents in our Club Med resorts in JAPAN (not in Australia).** **MUST BE AUSTRALIAN OR NEW ZEALAND RESIDENT TO APPLY!!** **Your profile** - You have relevant reception experience and computer skills - Available for minimum 1-year...

  • Guest Service Agent

    2 weeks ago

    Sydney, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Guest Service Agent

    7 days ago

    Sydney, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...