Guest Service Agent

7 days ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Hourly
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

A New Year, a new beginning with unlimited opportunities. Positions open:
Guest Service Agent - Front Desk (Full-time / Part-time)
Overnight Guest Service Agent
- Front Desk (Part-time)
Guest Service Agent - Communications - Front Desk (Full-time / Part-time)

The Guest Service Agent / Overnight Guest Service Agent - Front Desk is responsible for extending a warm arrival welcome and fond farewell to all guests during the overnight hours. The individual will ensure payment information and billing setup is established correctly. The individual assists with the night audit functions and provides room orientations and assist guests during their stay.

Talent Profile

Personable character with a passion to build strong guest relations
Experiences in similar role at luxury hotels/resort or commercial facilities
Basic computer skills with hands on experience in room maintenance
Good command of written and spoken English
Valid working rights in Australia

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