Customer Insights Analyst

1 week ago

Brisbane, Australia Super Retail Group Full time

An opportunity to work for one of Australia's Top 10 ASX listed retailers
- Work in a positive and supportive environment
- Great benefits, including discounts across all brands

**About Us**

Super Retail Group is one of Australasia’s Top 10 ASX listed retailers housing 4 iconic brands: BCF, Macpac, Rebel and Supercheap Auto. Led by our CEO & MD Anthony Heraghty (winner of the Australian Retail innovators 2021 Inspiring Retail Leader Award) our group purpose is to inspire our customers to make the most of their leisure time. With support offices in Brisbane, Sydney and Christchurch our network extends to over 670 retail stores with more than 12,000 team members across Australia, New Zealand and China.

**Your Team**

Our Group Customer Insights & Reporting team is responsible for the delivery of Group reporting of identifiable customers, their behaviour, and their impact on business performance. This is achieved through utilising an in-depth understanding of our brand’s customer reporting needs.

**Your Role**

Reporting into the Head of Customer Insights and Reporting you will be responsible for producing comprehensive deep-dive customer performance analysis and delivering these actionable insights to key stakeholders across the brands by using impactful visualisation and presentation techniques.

**Key Responsibilities**
- Provide regular accurate reporting on key business metrics that relate to overall business performance compared to known customers
- Utilise data, research and advanced analytic techniques to form a convincing narrative and make recommendations to solve business challenges
- Review, advise and train other areas of the business that are required to report on customer to facilitate standard methodologies and accuracy in output
- Build and maintain effective relationships with internal and external stakeholders to achieve business priorities

**About You**

In addition to bring motivated by understanding customer behaviour and priding yourself on taking initiative you will have the below:

- An ability to produce actionable insights (not just data), with clear articulation of findings to stakeholders
- Intermediate knowledge of tools used for dashboarding (e.g. Tableau, PowerBI) as well proven experience SQL in relation to analysis (e.g Snowflake)
- An understanding of research and survey best practices and methods in the direct marketing field
- Well developed communication and consultation skills proven by a background spent analysing customer data at medium to large corporate enterprises

**We Offer**
- Flexible work arrangements, hybrid set up between the office and home
- Commitment to your professional development with ongoing opportunities for progression
- Generous Team Member Discounts across all Super Retail Group brands
- Perks Program including discounts on health and well-being, entertainment, travel and accommodation and more

**Our Culture of Inclusion**

**Application**

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