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Technical Operations Analyst

3 weeks ago

Mascot, Australia TJX Australia Full time

TJX Australia

Bei TJX Australia bietet jeder Tag neue Möglichkeiten für Entwicklung, Entdeckungen und Erfolge. Du wirst Teil unseres dynamischen Teams sein, das auf Vielfalt setzt, Zusammenarbeit fördert und deine Entwicklung in den Vordergrund stellt. Egal, ob du in unseren Processing Centres, in den Offices oder in unseren TK Maxx Stores arbeitest, wirst du viele Möglichkeiten haben, etwas zu lernen, dich zu entwickeln und etwas zu bewirken. Komm in unsere TJX Familie - ein Fortune 100-Unternehmen und der weltweit führende Off-Price-Einzelhändler.

**Tätigkeitsbeschreibung**:
POSITION DESCRIPTION

**POSITION TITLE**:
**Technical Operations Analyst II**

**DIVISION**:
IT

**Location**:
Marsden Park, NSW

**REPORTS TO**

Technology Manager, I&O

**KEY ACCOUNTABILITY**
- Completes & contributes to IT Operations tasks w/ mínimal guidance including installations, migrations, and/or updates of IT Services
- May configure and/or maintain systems and monitoring tools allowing proactive response to problems that may occur
- Provides recommendations for continuous improvement
- Collaborates with Global IT Partners to support business operations
- Directs work provided by a 3rd party Service Provider
- Interacts with business partners, customers and influence Senior Leadership E.g. end users; solution delivery; vendors;
- Contributes to technical & process documentation (SOP, Guides, Knowledge)
- Supports providing communication, training and coaching to Global business partners
- Drives installation, migration, updates and integration of IT Services using knowledge of the Kanban / Agile methodology.
- Responsible for achieving operational & resiliency stability in IT area / domain. Supports our various processes, production and development environments
- Assists in driving ITSM & DevSecOps best practice to support changes to IT Services & processes at a high level of complexity
- Accountable for adherence to Sarbanes Oxley and all compliance standards
- Performs other duties as assigned

**POSITION KEY RESPONSIBILITIES**
- ** AM Shift (7AM -3PM)**: Be the go-to expert for all IT-related matters during the crucial morning shift at our Marsden Park Processing Centre.
- ** Technical Expertise**: Handle hardware and software maintenance, issue resolution, network stability, and security. Assist and collaborate in ad hoc IT projects.
- ** Collaborative Approach**: Work closely with local and global IT teams, fostering effective communication and collaborative solutions.
- ** User Support**: Provide hands-on training, technical assistance, and timely support to associates within the processing centre.
- ** Problem Solving**: Identify, troubleshoot, and resolve technical incidents. Maintain inventory, coordinate service, and facilitate user problem resolution.
- ** Continuous Learning**: Stay updated with IT advancements, ensuring our systems are cutting-edge and efficient.
- ** Strategic direction**: Work with business, vendors and other IT leaders to ensure Operational excellence is maintained whilst achieving delivery of enhancements.

**KEY PERFORMANCE INDICATORS**
- Operational Stability
- Vendor Management
- Stakeholder Management
- Project Delivery

**IDEAL EDUCATION / QUALIFICATIONS / COMPETENCIES**
- Educational Background: University graduate with 7+ years' IT experience.
- Technical Skills: Strong foundational IT knowledge, familiarity with IT Service Management (ITSM), good understanding of IT Operations, and Intermediate Network, hardware and software skills.
- Communication: Excellent verbal and written communication skills, vital for collaborating with global teams and providing top-notch customer service.
- Independence: Proven ability to contribute independently, taking initiative and finding solutions with mínimal direction.
- Customer Focus: Strong dedication to customer service, ensuring associates' needs are met promptly and efficiently.
- Influencing: Drive for results by influencing others to achieve common goals.

As part of our global IT team spanning the U.S., Canada, India, Europe, and Australia, you’ll collaborate with experts worldwide, tackling complex challenges and driving impactful solutions.

Wir blicken nicht nur stolz auf unseren bisherigen Erfolg zurück, sondern sehen mit noch mehr Begeisterung unserer Zukunft entgegen. Wir geben unseren Mitarbeitenden Chancen und Raum für Entwicklung, schreiben Anerkennung groß und bieten ein wettbewerbsfähiges Gehalts
- und Leistungspaket. Unsere Entschlossenheit, immer mutiger und größer zu denken, möchten wir mit dir teilen. Unsere Zukunft startet mit dir an Bord Wir berücksichtigen alle Bewerber*innen unabhängig von Alter, Behinderung, Geschlecht, Geschlechteridentität, Ehe und Lebenspartnerschaft, Schwangerschaft und Mutterschaft, Herkunft, Religionszugehörigkeit oder Weltanschauung und/oder sexueller Orientierung.

**Adresse**:
Level 3 189 O'Riordan Street

**Standort**:
AUS Home Office Mascot NSW

**Art der Remote-Arbeit**: