Customer Service Representative
2 weeks ago
Job Summary
Key Respionsibility:
- Provide support and advice to customers using Wolters Kluwer products and services.
- Investigating and solving customers’ problems.
- Manage and Resolve customer queries within service level agreements.
- Provide support and advice to the sales organisation.
- Delight customers through a positive onboarding experience, including:
- User/platform provisioning.
- Customer communications.
- Contribute to the updating of solution documentation, process improvement.
- Continuously identify work process improvements and communicate to team leaders and (or) manager.
- Assist Customer Service team as required.
Daily Customer enquiries may include:
- Product Information - subscriptions, books, currency of service, adjustments
- Account - Invoices, Statements, taking payments
- Technical - user registration to online services, delete/edit user profiles, Software product, eBooks and Platform access enquiries
- On boarding of new users
- Editorial content escalation, Sales Lead escalations
- Outbound calls
- Updating CRM data
- Service Recovery follow up
- Investigating Order tracking enquiries
Knowledge/skills and Experience:
- Excellent communication skills and quick to build rapport with customers
- Minimum of 2 years customer service experience
- Exceptional written and oral communication skills
- Experience in supervising the daily operations of the team
- Experience in managing a contract renewal process
- Strong investigative skills
- Demonstrated problem definition and resolution skills
- High degree of computer literacy
- Excellent telephone manner and listening skills
- First level Technical Support experience - ability to trouble shoot errors, resolve or escalate.
About our values
We are a company that lives and breathes its values: Focus on Customer Success, make it Better, Aim High & Deliver and Win as a Team. We believe in promoting and developing our people and provide a suite of benefits to make your life easier both at work and play.
- We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. You can learn more about what we do by visiting our website: _
-
Customer Service Representative
1 week ago
Macquarie Park, Australia Kennedy Reid Full timeStart immediately and gain extensive training from an experienced team. - Utilize your skill set & continue to up skill for an opportunity to go permanent - Enjoy parking on site and a great work culture promoting work-life balance - **Start immediately and gain extensive training from an experienced team.**: - **Utilize your skill sets & continue to up...
-
Customer Service Representative
2 weeks ago
Macquarie Park, Australia Temp & Agnew Pty Ltd Full timeFull time, Hybrid Working (2 days in office) - Temp to Perm job - $30-$32 Per hr + Super Full Job Description The company: A leading Logistics service company based in Macquarie Park is looking for a Customer Service Representative to join their team. The Role - Handles all inbound calls from customers. - Accurately and efficiently enters and maintains...
-
Customer Service Representative
1 week ago
Macquarie Park, Australia MSD Full timeThe Customer Service Representative role provides effective and consistent support to the business and our customers in matters related to the ordering and delivery of products. This role resides within Commercial Operations and the role reports to the Customer Service Manager. **WHAT YOU WILL DO** Your responsibilities will include, but are not limited...
-
Customer Service Representative
6 days ago
Macquarie Park, Australia ARB Corporation Ltd Full timeAt ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...
-
Customer Service Representative
3 days ago
Macquarie Park, Australia Alcon Full timeAbout the Customer Service Representative Role - Handling of customers queries on the phone - Processing orders in SAP to enable correct purchase, invoicing and delivery of Alcon product to customers - Liaising with freight for tracking of orders - Providing excellent customer services for customers and commercial teams - The role offers an opportunity to...
-
Customer Service Representative
2 days ago
Macquarie Park, Australia ARB Corporation Ltd Full timeAt ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...
-
Customer Service Representative
6 days ago
Macquarie Park, Australia NEXTDC Full timeCompany Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...
-
Customer Service Representative
2 weeks ago
Macquarie Park, Australia Alcon Full timeThe Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of Alcon product to customers. The Customer Service Representative is also responsible for the provision of customer services to Alcon’s customers, internal...
-
Customer Experience Representative
2 weeks ago
Macquarie Park, Australia BYD Australia Full time**OVERVIEW**: Ready to make an impact in the automotive industry? We're looking for a passionate and dedicated Customer Experience Representative to join our team and help us deliver exceptional service to every customer. As a Customer Experience Representative, you'll be the first point of contact for our customers — responding to inquiries, resolving...
-
Customer Service Representative
5 days ago
Macquarie Park, Australia Medtronic Full time**Careers that Change Lives **Bring your passion for people, technology, and exceptional solution focused customer service to Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our fantastic Neuromodulation and Pelvic Health team and truly make a difference! **A Day in the...
