Customer and Operations Management Officer

Part Time, 0.6 FTE
- Band 4 - $ 74,824.36 per annum pro-rata
- Reservoir Location

The Customer and Operations Management Officer position at the Reservoir Operations Centre reports to the Team Leader, Customer and Operations Assurance; the officer provides high-level administrative, systems, and customer service support to the Operations & Waste and Natural & Civic Spaces Departments.

At Darebin, diversity, equity, and inclusion are at the core of our work. Our commitment to these values is unwavering. They are central to our mission, to our impact, and to helping us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive, and connected community.

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities regarding culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
- Customer Service Excellence: Actively promote a positive workplace culture by enhancing the department's approach to excellent customer service for both internal and external stakeholders.
- Administrative Support: Provide day-to-day administrative support to the Darebin Operations & Waste and Natural & Civic Spaces Departments.
- Data Management & Integrity: Update, maintain, and enter data into various databases, including work orders, customer requests, work scheduling, and purchase orders.
- Ensure the accuracy and integrity of all data related to Darebin Operations & Waste and Natural & Civic Spaces Departments.
- Meeting Coordination: Schedule and coordinate staff meetings, including booking venues and arranging necessary equipment.
- Procurement & Supplies: Handle the procurement of office supplies, raise purchase orders, and manage petty cash systems to ensure smooth daily operations.
- Office Equipment Maintenance: Oversee the maintenance of all office equipment and address any operational issues promptly.
- Online Content Management: Maintain and update content on the internet and intranet sites.
- General Administrative Assistance: Provide general support and assistance with various administrative tasks.

**Skills & Experience**
- Demonstrated experience in customer service and customer resolutions
- Demonstrated experience in and/or providing administrative support within a team environment
- Experience in an operational support environment
- Experience with Local Government Business Solutions Platforms and asset management systems (Pathway & Infor/CAMS/Hanson 8) would be an advantage
- A current Working with Children Card.
- A current Victorian Driver’s Licence.

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees, including opportunities for personal and professional development, flexible work practices, an Employee Assistance Program, a recognition and reward program—Appreciate Great—and a variety of generous paid and unpaid leave options.

**How to Apply**

Contact Bethan Jones, Team Leader Customer and Operations Assurance on 0499 228 226 For a confidential discussion.

**Applications close on 29 June 2025 at 11.30 pm.**
- Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply. To work at Darebin City Council, you must supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees must undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff COVID-19 Vaccination Policy._