Team Leader

**Team Leader - Commercial | Sydney (preferred)/Brisbane**
- Become part of a dynamic, high performing team environment
- Grow and develop with a Global Insurer
- Manage team of seven Support Services Officers who are responsible for the correspondence between brokers and underwriters for tailored business

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We have an exciting opportunity for the right person to join our **Operations - Transactional Business Team**. Reporting to the Manager Business Services, you will be responsible for providing responsive service and targeted assistance to our Broker & Agency Division. Our Transactional Business team provides processing and administration for tailored and specialty products for Broker & Agency division, ensuring a high level of customer service is delivered and adherence to compliance.

**Your key responsibilities will include participating in**:

- Maintaining the superior results achieved by this team.
- Working closely with our distribution channels, particularly Broker & Agency.
- Develop relationships with internal support divisions to solve problems ensuring consistent and positive customer experience occurs at all touch points.
- Be responsible for efficient and effective processes to take up and support tailored and speciality products
- Support high performance, customer oriented culture in your team
- Act as escalation point to resolve complaints at source

**To be considered for this role you should possess**:

- Experience in identifying and implementing process improvement initiatives within financial services or insurance industry is highly desirable.
- People management experience and has a supportive management style.
- Solid communication skills - including the ability to tailor your communication to the audience and exceptional relationship management and influencing skills
- Resilience in order to work effectively in varying environments and with challenging tasks, responsibilities and stakeholders
- Technical knowledge of the B&A Tailored and Specialty business is desirable

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Management

**Location**:

- Brisbane, QLD, AU, 4000Sydney, NSW, AU, 2000

**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 46589

**Position Cluster**:

- Non-Executive