Team Leader

5 days ago

Tweed Heads, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. We are seeking a diligent result driven team leader who is ready to make the next step within their career and help their team thrive to achieve excellent outcomes for EML within IfNSW.

This will be a full time, permanent position based in the Tweed office with flexibility to work from home.

YOUR RESPONSIBILITIES
- Oversee a portfolio of claims across your team of claims specialists and manage the workflow of claims from lodgement through to closure
- Ensure Claims Specialists are resourced to deliver the target customer experience
- Manage team workflow to ensure that the team are meeting performance and customer benchmark whilst Providing feedback and coaching to team members on their call quality and outputs
- Encouraging an environment of sharing knowledge and ideas to ensure continuous improvement within the team
- Ensure claims teams achieve performance and KPI targets as set out under as part of the BU performance framework

ABOUT YOU
- You will have demonstrated elements of people management and leadership qualities within your role with Strong experience in personal injury claims management
- You will have a strong track record and success rate within your current position achieving business objectives
- You will have team building skills, ability to coach and work through change management
- You will be able to Develop and maintain a respectful, cooperative working team relationships to promote an integrated, seamless delivery of the target customer experience and service
- You will have a large centricity around Customer service with an empathetic result driven approach
- Confident ability to engage and influence others positively within your team and build team relationships

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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