Operations Manager

**Are you systematic, thorough and solutions focused?**

Are you an operations manager looking to make an impact in lives of children with disabilities. Grace Children's Therapy are on the look out for a dynamic operations manager with energy and enthusiasm to make a difference and positive impact on the families in our community. Reporting to the director, you will be responsible to drive organisational goals and objectives through robust operational systems, and effective infrastructure to ensure we are delivering exceptional services to our community whilst meeting the business targets.

You are an innovative and proactive individual, who will be a key leader in the organisation. This is an exciting, new leadership role therefore, having proven experience in a similar role will be required. You will be a highly skilled communicator with a proven track record of achieving high performance and driving operations and business management and implementing change across the organisational structure.

**About Us**:
Grace Children's Therapy is a well established organisation, providing services to the Sydney Hills District for 15 years. We work to achieve functional goals with children and adolescents through practical, innovative, evidence-based therapy, whilst fostering a fun & engaging environment. We believe in the precious value of children & the significant role that we play in the most important years of their life.

When you join the Grace Children's Therapy team, you’re joining a values-driven organisation.

**Our values and mission define who we are**:

- Giving our best and professional excellence
- Responding with purpose and meaningful activity
- Achieving more together as a team and community
- Creating a sense of belonging for our team and community
- Empowering the team and community to achieve positive outcomes.

**About the role**:
This role is responsible for the management of our day to day operations and requires you to have a commitment to the principles of participation and inclusion. As the head of operations, you will oversee and embrace our mission and values and you will play a critical role in ensuring excellent standards of service and efficiency across the team. You will be responsible for developing business initiatives and implementing change, processes and structure.

**Your responsibilities**:

- Oversee the day to day operations of business, managing people and coordination of service delivery.
- Motivate and coach key personnel
- Ensuring our administration and therapy team are effectively managed and coordinate administration support across the organisation.
- Ensure operational and clinical teams are delivering quality programs and intervention in collaboration with the Head of Clinical Practice and leadership team.
- Lead, drive and contribute to our strategic plan.
- Strong experience with budgeting, reporting on financial and billable targets and management of financial budgets.
- Reporting on data and metrics (marketing, socials, programs and clients)
- Contribute and collaborate with the executive and leadership team on risk management, compliance and auditing processes and systems.
- Effectively manage external support such as; bookkeeper, accountant, marketing/social management, HR consultant.
- Manage the overall business operations effectively.
- Ensure continuous improvement of the policies and procedures.
- Contribute to and collaborate to increase revenue and service delivery strategies.
- Contribute and collaborate on marketing and social engagement.
- Recruiting and overseeing the onboarding to ensure compliance
- Manage the overall business operations, efficiencies and work towards continuous improvement across service delivery, compliance and legislation.

**Skills and experience required**:

- Relevant tertiary qualifications in Business Management and Leadership
- Operational management and supervisory experience. Demonstrated experience in a similar business and operational role in the healthcare and/or disability sector.
- Sound knowledge of the NDIS and compliance related to legislation is highly regarded.
- Excellent and effective communicator and exceptional attention to detail.
- Demonstrated ability to lead and coach teams to work effectively and lead others through continuous improvement.
- A high level of business acumen and strong financial management experience
- Organised, diligent and experienced in reporting, compliance and systems and employee management.
- Sound knowledge of the NDIS, standards and legislation and the Australian healthcare system is highly regarded.
- Understanding and experience working towards certifications and compliance audits.
- Genuine alignment and commitment to the vision, mission and values of Grace Children's Therapy.
- Experience overseeing and implementing effective systems for financial/target tracking.
- Highly competent with IT and software systems (TEAMS, Microsoft, CRM's and Practice Management Software).