Customer Service Agent

2 days ago

Newcastle, Australia Boral Full time

**Your Next Opportunity**

Are you reliable, driven, and customer-focused? We want YOU to join our **Customer Service team** based in our **Concrete Contact Centre at Kooragang** on a **Permanent Full-Time** basis

We’re looking for a **Customer Solutions Agent** to support our customers with orders and general enquiries. You’ll work **Monday to Friday (9am-5pm)**, with the opportunity for **Saturday overtime on rotation**.

**What you’ll be doing**
- Receive and process customer orders quickly and accurately (full training provided)
- Learn about our plant production and truck network capabilities
- Track deliveries and update customers using our vehicle tracking systems
- Build strong, professional relationships with customers and internal teams

**What we’re looking for**
- **Reliable team players** who enjoy working in-office, 5 days a week
- **Customer-focused problem solvers** with strong communication skills
- Ability to manage competing priorities in a busy environment
- Computer literacy and eagerness to learn

**What’s on offer**
- Recognition and rewards for your contribution to business success
- Genuine career development opportunities into sales or wider customer service roles
- A supportive, fun team culture with regular team lunches and incentives

**About Us**

At **Boral Concrete**, we operate more than 200 sites across Australia. Every day, our people and products help build iconic projects like **Western Sydney International Airport, Crown Sydney, and NorthConnex**.

We are driven by our values - **Safety, Teamwork, Ambition, Accountability, and Respect** - and we’re proud of our strong foundation as one of Australia’s leading construction materials businesses.
- Boral is an equal opportunity employer, committed to building a diverse and inclusive workplace where everyone can thrive._

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