Business Development Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service (RFS) and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Volunteer and Frontline Support Services support volunteers through the provision of business functionality for the RFS. This includes volunteer recruitment and marketing; finance and grants; information management; governance and compliance; capital works initiatives; volunteer support services; strategic planning and special projects.

Reporting to the Executive Manager, you will be responsible for providing high level technical, reporting, business support and advice in relation to information technology systems. You will be responsible for managing data to contribute to the development, implementation and evaluation of operational plans, and policies and procedures that ensure the effective management of fire service delivery and monitoring outcomes against performance targets. You will also be responsible for the collection of high quality data during large scale operations through management and support of systems such as Operations Management System, Electronic Incident Action Plans and Total Operations Mapping.

Key requirements

Highly desirable requirements
- Knowledge and experience in the management of database management systems including SQL querying.
- Knowledge of, or experience working with volunteers and/or within a volunteer organisation.

Special requirements
- Capacity to work at night and/or weekends to suit a volunteer environment.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Contribute to the development of statewide reporting ensuring consistency and effective resource utilisation including, conducting regular reviews to ensure high level data quality complies with audit requirements.
- Prepare periodic and ad-hoc reports to support sound business planning and decision-making.
- Manage and maintain data to provide high quality information for operational performance management and other reporting requirements.
- Manage and analyse data to develop, recommend and implement strategies to enhance operational capability.
- Assist staff in the use of strategic information management and performance planning/management systems.
- Build and maintain effective working relationships with key internal and external stakeholders and contribute through information sharing and participation in pre-release systems testing and forums.
- Contribute to an environment in which high quality services and continuous improvement processes are delivered to all levels of management and staff.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competencies Stream - Individual Contributor (leading self)

Vision
- Leads strategically
- Stimulates ideas and innovation
- Leads change in complex environments
- Makes insightful decisions

Results
- Develops and mobilises talent
- Builds enduring relationships
- Inspires others
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Pursues continuous growth
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

- Respect
- Integrity
- Trust
- Courage
- LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.