Customer Care Consultant

2 days ago

Norwest Business Park, Australia NXT Building Group Full time

Managing phone calls from our customers at various stages of their new home build journey and assisting with query resolution or transition to the appropriate team
- Engaging with new customers with the goal of understanding customer needs, collecting customer data and creating a warm transfer to our sales teams
- Working with relevant internal stakeholders to understand and facilitate resolution of customers concerns or queries
- Ensuring customers are kept up to date and informed of the status of their concern or query on a regular basis and communicating outcomes to them in a manner that enhances the relationship
- Capturing all relevant communication, progress updates and notes in the CRM to enable transparency and reporting
- Proactively identifying issue trends and alerting key stakeholders to allow pre-emptive resolution
- Establishing a strong relationship with key stakeholders at all levels to enable collaborative improvements to the customer experience and issue resolution process

You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:

- A positive, proactive, and collaborative attitude
- A genuine curiosity and focus on how to improve the customer experience with strong issue resolution skills
- Problem solving skills and the ability to identify trends, patterns, and possible solutions to customer issues
- The ability to pick up new systems and processes quickly
- Exceptional written and verbal communication skills
- Intermediate to advanced Microsoft Office Skills, CRM experience and experiences fielding live chat enquiries is desirable

The NEX Building Group is a diverse and expanding organisation with over 1,200 passionate employees. Our brand's purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Our iconic brands include McDonald Jones, MOJO Homes, Weeks Homes, Wilson Homes, Arden Homes, Brighton Homes and Supaloc Steel Frames.

From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, our brands strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

**Our commitment**

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading home building group and an Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?

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