Manager, New Customer Audience
7 days ago
**What’s the role?**
Responsible for driving end to end customer journeys to achieve new audience growth volume and revenue aspirations. This includes effectively partnering with cross functional teams including stakeholders from TDD (Tech & Product), Consumer (News Advance, Audience & Customer Engagement) and Editorial to deliver engagement, retention and conversion journeys on and off the platform.
- Deliver subscriber revenue growth within or above budget
- Ensure subscriber churn is within or below target
- Deliver projects on time and on budget
- Strategic approach for engagement and on-platform conversion across new audience growth initiates
- Journey mapping and development of engagement, retention and service comm journeys
- Gathering requirements and drive development of web and app conversion journeys
**Who are you?**
- Excellent analytical and problem solving skills
- Ability to collaborate and represent within cross functional working groups
- Ability to interpret and analyse complex data sets and action insight
- Strong stakeholder management and project management with ability to deliver multiple initiatives within a complex and busy environment
- Excellent verbal and written communication skills
- Proven history of delivering business results in direct response and end to end customer lifecycle campaign management
- Experience managing a team toward high performance outcomes
- Experience managing and using financial and customer data
- Experience in managing multiple stakeholders including third party data and creative agencies
- Tertiary qualifications in Marketing or similar field
**What’s in it for you?**
- Attractive remuneration package
- An opportunity to innovate, challenge the norm and pioneer the way forward
- A truly collaborative environment
- Variety of work where no two days are the same
- Work with some of Australia's most recognised and prestigious brands
- Make a difference as part of Australia’s most influential media organisation
**Who are we?**
We are Australia’s number one and most influential media organisation with more than 150 prestige brands across news, sport and lifestyle. Each month more than 17 million Australians choose to consume news and information from our digital and print products - more than any other media group in Australia.
**What’s next?**
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_
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