Customer Success Lead

2 days ago


Surry Hills, Australia Audience Republic Full time

About Audience Republic

Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.

What You’ll Do

As a CSM, you’ll manage a portfolio of customers across Australia & New Zealand driving retention, expansion, and product adoption. You’ll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.

Your key responsibilities include:

- Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation.
- Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement through regular check-ins, QBRs (Quarterly Business Reviews), and strategic consultations.
- Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value.
- Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn.
- Collaboration & Cross-Functional Communication - Problem-solve issues proactively, working cross-functionally with Product and Support.

Who You Are

We’re looking for someone who is:

- Experienced in SaaS Customer Success - At least 3+ years in a Customer Success role within a SaaS company.
- Startup-Proven - Comfortable working in a fast-paced startup environment, with a self-starter mentality and a solution-focused approach.
- Ownership-Driven - Takes full responsibility for managing their book of business like an entrepreneur.
- Industry Knowledge (Nice to Have) - Experience in the music or events industry is a plus but not required.

How We Work

These aren’t just values—we live by them:

- #Customer Obsessed - You'll be obsessed with our customer, becoming an expert on their problems and how to solve them. You'll be focused on contributing to an amazing experience for our customers.
- #Raise The Bar - You are always pushing the boundaries of what you are capable of. You'll be constantly improving and levelling up your skills.
- #Massive Impact - You think like an owner, and always focus on making an impact on collective goals, not just your own individual goals.
- #Hungry & Humble - You really want it, are resilient and tenacious. You have a strong work ethic, but also have the humility to receive feedback, or be open to new approaches.



  • Surry Hills, Australia Safewill Full time

    **Our Story**: At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly to become one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re...


  • Surry Hills, Australia Audience Republic Full time

    **Audience Republic** is an all-in-one CRM & marketing platform for events and venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, RUFUS DU SOL, ODESZA and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $9M from investors. Our team is based...


  • Surry Hills, Australia Instant Full time

    **This is a Customer Success Manager role with Instant based in Sydney, Australia.** Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We have grown revenue 16x in the last 6 months, and want you to be a critical part of scaling up this velocity even further! **--...


  • Surry Hills, Australia Safewill Full time

    **Our Story***: At Safewill, we’re transforming end-of-life planning in Australia by making it more affordable, personal, and accessible for everyone. Since launching, we’ve grown rapidly to become one of the country’s fastest-growing tech companies, backed by leading investors such as Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox...


  • Surry Hills, Australia Zenobē Full time

    **ABOUT ZENOBE** Our goal is to make clean power accessible, to accelerate the shift to zero carbon power and transport. We’re building and operating the world’s most sophisticated battery systems to enable the uptake of more renewable power and accelerating fleet electrification, de-risking the transition to zero-emission transport at scale. We’ve...


  • Surry Hills, Australia Rezdy Full time

    **About Us** We are Rezdy, Checkfront, and Regiondo—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to...


  • Surry Hills, New South Wales, Australia ProfitPeak Full time $120,000 - $150,000 per year

    Why The Role ExistsAt ProfitPeak, Senior Customer Success Managers help Shopify brands turn data and operations into profitable growth. Within a year of launch, we've already processed over US $700M in GMV, partnering with leading brands such as Arms of Eve, Pace Athletic, SABO and Alive Body.Your mission is to ensure our customers get maximum value from...


  • Surry Hills, Australia Driva Full time

    This is a Customer Success Specialist role with Driva based in Surry Hills, Australia. Driva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and...


  • Surry Hills, Australia Streem Full time

    **Description**: **About the Company**: Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and...


  • Surry Hills, Australia News Corp Australia Full time

    We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. _ - Together, we inform, advocate and inspire all Australians, for a better Australia. _ - With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by...