Technical Coach

5 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Suncorp Group have an exciting opportunity for a Technical Coach to join the Commercial Property Claims team. This role will be responsible for providing technical support, customer and claims coaching to frontline staff.

This role is a full-time contract opportunity until 30th June 2025.

**What you’ll do**
- **Mentor and Coach**: Guide and support a cohort of Claims Officers to foster a positive risk culture within the risk governance framework.
- **Escalation Point**: Serve as the primary escalation contact for complex referrals and claims decisions outside of the Commercial Property Claims operational teams.
- **Knowledge Base Expertise**: Ensure advanced knowledge of the Commercial Insurance Knowledge Base and integrate its processes into the coaching of Claims Officers.
- **Quality Assurance and Training**: Assist with quality assurance, identify training needs, and work with leaders to develop and deliver effective training solutions.
- **Data-Driven Improvements**: Use data from complaints and determinations to identify issues, make recommendations for improvements, and support leaders in reducing customer dissatisfaction.
- **Deliver Training**: Conduct training sessions, including onboarding for new recruits, either in-person or through virtual platforms.

**What you’ll bring**
- 3-5 years’ experience in commercial property claims or a similar field
- 12 months of coaching and mentoring experience
- Advanced knowledge of the end-to-end commercial property claims process and related systems, including indemnity principles and regulations
- Strong focus on positive customer experiences and ethical decision-making
- Effective time management and problem-solving skills, with a proactive approach to gaining new skills
- Ability to role model claims behaviours, coach peers, and communicate excellently in writing
- Understanding of commercial business operations, property repair terminology, and account principles; ANZIIF Certificate III or IV or similar is desirable

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Competitive Salary**:

- **Hybrid workplace environment -** The option of working from home 3 days a week.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 11 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 18 Nov 2024 AUS Eastern Daylight Time

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