Medical Administration Officer

Location: Melbourne | Southern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement

Reference: 56966

**About Monash Imaging**

**Monash Imaging** incorporates services at Monash Medical Centre - Clayton; Monash Children’s Hospital - Clayton; Victorian Heart Hospital - Clayton, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories, emergency, intensive care, and ambulatory services such as cardiac CT, echocardiography and specialist consultation. **Monash Imaging** provides over 365,000 imaging examinations per year across all sites. The Service budgets for approximately 500 EFT and has an expense budget of $100M.

**Monash Imaging** is a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience.

**Recruiting Now Medical Administration Officer**

**Monash Imaging **is seeking an enthusiastic **Medical Administrative Officer **to join the Administration team to support high-level patient centred care.

As a **Medical Administration Officer**, you will be responsible for providing high-level customer service to patients in a variety of settings including:

- Reception meet and greet patients and their families
- Phone system, making appointments for internal and external patients according to their medical needs**.**:

- Excellent interpersonal and communication skills.
- Working on a rotational roster.

The is a key role focussed on providing exceptional customer service to patients and their families. Working in a busy, team-based environment, you will deliver efficient and effective administrative support, contributing to optimum patient care and overall functioning of the service. You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role.

**Full Time Ongoing role based mainly at Monash Clayton and Victorian Heart Hospital, with some rostering to other Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements**

**What You Bring**:
Working closely with radiologists, cardiologists, nurses, MITs and cardiac technicians you will bring the following demonstrated skills, experience and knowledge:

- previous experience in radiology or medical administration would be an advantage
- excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.
- attention to detail coupled with ability to priority competing tasks and deadlines
- able to work autonomously as well as part of a wider multidisciplinary team
- Hardworking, passionate, proactive dedicated work ethic
- Flexible, adaptable, and inclusive team member
- Ability to learn new computer software with ease

**What You Need**:

- Excellent verbal & written communication skills
- Effective time management skills including planning and organisational skills
- Ability to maintain confidentiality and privacy of patient information
- Exceptional attention to detail

**In Return**:
You’ll be joining Australia’s first dedicated heart hospital and be a part of:
- a passionate cardiac team dedicated to making a difference to the health of Victorians
- a friendly, flexible work environment
- unique opportunities for education, career growth and support
- mentorship from a highly experienced and respected team
- the largest public health service in Victoria, employing more than 22,000 people

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values

**Monash Health is a great place to work**

Our employees enjoy a range of benefits including:

- salary packaging options that increase your take-home pay
- Monthly ADO’s with 5 weeks annual leave for all full time employees
- a comprehensive Health an