Frontline Support Officer

Provide essential support to the Emergency Department to ensure the smooth flow of patients and delivery of care._

$35.09 - $35.80 per hour + 11.5% super & salary packaging **|** Part Time Temporary 24h per week** |**Shoalhaven District Memorial Hospital (SDMH) **|**REQ574496 **| Grade**: Telephonist Level 3 **|** **Applications close**: 18 June 2025

This is a temporary parental leave relief position until 05 July 2026 with the possibility of an extension at same or reduced hours.

**Join us in shaping healthier futures. Together we can do more.**

As the Frontline Support Officer based in the Emergency Department (ED), you will provide administration support to the entire ED department. You will be part of a multi-disciplinary team working within various areas of the ED. The duties include communication (phone and paging), effective frontline customer service, accurate and timely recording of patient information into health systems, patient admissions and general administration.

Staff in this position work a rotating shift across seven days a week.

For more information and to view the position classification, see the **Position Description**here.

**A little about us.**

Shoalhaven Hospital, located on Yuin Country, is the main acute care hospital for the Shoalhaven region, providing emergency care, medical, surgical and orthopaedic services. The hospital has an Intensive Care Unit focusing on high dependency and coronary patients, Children’s Ward and Maternity Unit, as well as a purpose-built regional Cancer Care Centre and sub-acute Mental Health Unit.

With a significant redevelopment of the hospital currently underway and a strong focus on career development, there has never been a better time to join our progressive and growing team in the Shoalhaven.

**Benefits of working with ISLHD.**

We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:

- Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)
- Salary packaging - less tax and more take-home pay
- Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)
- Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)
- Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families
- Discounted health insurance is available through a number of different private health insurance providers. Talk to your provider today for more information
- Career progression, professional development and secondment opportunities
- Applicable vaccination requirements for a Category A role.
- Administrative experience
- ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._
- ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the _Child Safe Standards._ We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse._

**Need more information or help applying?**
- Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.
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