Community Support Officer

Position Title Community Support Officer

Reporting to Team Leader - Community Support Service Programs

Liaises with All employees

internally

Liaises with Government and non-government agencies, clients, community

externally

Purpose of the This position is responsible for supervising and reporting on family contact,

position transport of children, young people and their families to family time,

respite and other scheduled activities. The Community Support Officer will

be responsible for the delivery and evaluation of the community support

programs including school holiday program, living skills, mentoring and

other programs.

Selection Criteria Essential Criteria

Minimum Cert III in Community Services or related fields (or

willingness to obtain), or equivalent experience in relevant sector.
Demonstrated knowledge and understanding of the issues affecting

Aboriginal communities, families, and children.

Proficiency in report writing and demonstrated ability to develop,
organise and maintain records and reports in a timely manner.

Demonstrated computer proficiency, including the use of Microsoft

Effective time management skills, the ability to prioritise and work to

strict deadlines.

Effective conflict resolutions skills, negotiation, mediation, and
decision-making skills.

Excellent communication skills and interpersonal skills with the

ability to exercise these in a team environment.

Ability to work autonomously.

Demonstrated understanding of the impact of trauma on children,

young people and their families.

Demonstrated ability to facilitate programs and the evaluation of

them.

Understanding of the importance of handling sensitive and

confidential client and service information.

Current Working with Children Check, Working with Vulnerable

People Registration and National Police Check.

Willingness to consent to have probity information entered onto the

Residential Care Workers Register.

Current First Aid Certificate.
- Hardcopies of this document are considered uncontrolled please refer to the SCMSAC SharePoint site for the latest versionPosition Title Community Support Officer

Full Current Drivers Licence.

Being vaccinated against Covid-19 is a requirement of this role, to

ensure that SCMSAC fulfils its WHS obligations. The incumbent

must remain up to date with current ATAGI (Australian Technical

Advisory Group on Immunisation) national advice regarding vaccines

and booster shots or, provide evidence exemption eligibility.

Desirable Criteria

Aboriginality*.

Minimum one-year experience in the Community Services field.

Working knowledge of the local and regional service networks.

Behaviours 1 Innovative and strategic thinking

Required 2 Client focused

3 Solutions driven

4 Honesty and Integrity

5 Self-motivated

Organisational 1 Deliver excellence through quality service provision, collaboration

Values and measuring outcomes.

2 Be passionate, caring and respectful in everything that we do.

3 Be a socially responsible, culturally supportive presence in each of

our communities.

4 Be creative and flexible in our responses to community needs, listen

and learn so that we can do things better.

5 Deliver quality evidence-based services with financial integrity to

achieve sustainability and measurable outcomes.

6 Contribute to shared learning through research and partnerships.

Key Performance Day to Day / General

Indicators Supervise family time visits, provide transport and facilitate

mentoring sessions as per the referral.

Complete relevant reports for CSS shifts on the day of the shift

(unless pre-approval has been received) and send to your supervisor

for review and sign off.

Record all incidents and disclosures via completing the relevant

documentation via consultation with management.

Assist in the facilitation of the delivery and evaluation of the

community support programs including school holiday program,

living skills, mentoring and other programs.

Complete group and individual activity reports within a week of

conclusion of the program.
- Hardcopies of this document are considered uncontrolled please refer to the SCMSAC SharePoint site for the latest versionPosition Title Community Support Officer

Ensure the appropriate documentation is always completed in a

timely manner for all interactions with children, young people and

their families.

Provide consultation around Aboriginal Cultural Support plans for

children and young people in out of home care**.

Enter program information into the CSS Register after each session.

Arrange cleaning of CSS equipment within two business days upon

receiving request from supervisor.

Attend relevant meetings. Be punctual, prepared, and ready to

participate.

Actively participate in bi-monthly documented support and

supervision sessions.

Participate in annual performance review.

Other duties as reasonably directed by the CEO or delegate.

Communication and Collaboration

Maintain client confident