Customer Service Coordinator

Develop your career in customer service in this supported leadership role.
- Role located at North Melbourne Recreation Centre.
- $57,456 per annum + super | Full Time

At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

**About the centre**

North Melbourne Recreation Centre (NMRC) is an aquatic and recreation Centre that supports participation in sport at all levels, from family to professional. It is also home to North Melbourne Football Club and Fencing Victoria. The Centre is designed to provide the community with a range of recreational, social, cultural and educational experiences. NMRC is located at 206 Arden St, North Melbourne and includes the following facilities. One Court Stadium Health Club Group Fitness Room Spin Room Multi-Purpose Rooms Outdoor Heated Pool Outdoor Heated Toddler Pool.

**About the role**

We are seeking a dedicated and experienced Customer Service Coordinator to join our team at North Melbourne Recreation Centre. As a senior member of our leadership team, you will play a crucial role in overseeing our Frontline staff team and ensuring the delivery of exceptional customer service to our members. With the support of the Manager, your primary focus will be on enhancing the member experience cycle through innovation and technology.

You will be responsible for various areas including membership sales, banking management, customer service, facility bookings, café operations, stock and merchandise, as well as duty manager and lifeguard direct service hours.

Creating a positive culture with a strong sense of accountability will be key to the success of the frontline team and the smooth operation of our customer service department.

This is a full time position with a salary of $57,456 + super.

**About you**
- You have a proven track record in customer service leadership, ideally within the recreation or hospitality industry.
- Your exceptional communication and interpersonal skills enable you to inspire and engage the Frontline staff team.
- You possess strong organizational and multitasking abilities, allowing you to effectively manage multiple responsibilities and prioritize tasks.
- You are a proactive problem solver, consistently seeking innovative ways to improve the member experience.
- You have a passion for fostering a positive culture of accountability, teamwork, and professional development among the customer service team.

Joining our team at North Melbourne Recreation Centre means becoming part of a vibrant and inclusive community. We value teamwork, excellence, and continuous improvement. In return for your dedication and expertise, we offer a competitive salary package, professional development opportunities, and a supportive work environment.

**Essential Qualifications**
- First Aid Certificate
- CPR Certificate
- Pool Lifeguard Certificate

**Other Desirable Skills**
- Leadership experience
- Relevant diploma or equivalent
- Sport and Recreation and/or Facility Operations experience

**Benefits**

At the YMCA, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

- Flexible working and rostering arrangements
- Opportunities for career development and growth
- Free access to gyms, recreation, and aquatics centres across the state
- Free access to the Virtual Y - online health and wellness

**How to Apply