Client Service Associate

**We give you a world of potential**

Are you a professional while speaking to clients and able to organize while also keeping up with your daily administrative task? If so, Computershare has a great opportunity for you. As a Client Service Associate, you will work closely with the Client Service Manager and be responsible for the day-to-day delivery of high-quality service to our clients and Issuer Services.

Issuer Services is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.

**A role you will love**

Working with a supportive manager and an experienced team, your role is pivotal to our ability to retain our clients and ensure they are satisfied with Computershare. You will be expected to use clear and succinct communication and maintain client specific knowledge and expertise to ensure exemplary customer service.

**Some of your key responsibilities will include**:

- Manage client and shareholder enquires within designated SLAs
- Managing the logistics of shareholder meetings and help guide clients in finding the best solution for their meeting needs
- Keep client database (CRM) up to date
- Manage administrative tasks and end of month reporting for clients and RMs
- Ensuring positive relationships are maintained with all internal and external clients/customers.
- Attending meetings at different venues which may involve regional and interstate travel
- Responsible for the first point resolution in all Workflow responses, using the appropriate standard templates and paragraphs.
- Proactively identify and deliver improvement ideas that will contribute to the continuous growth of the business

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for details that would also enjoy building relationships with the client as well as the team.

**Other key skills required for the role include**:

- High level of attention to detail
- Ability to work both independently and within a team
- Ability to follow procedures and recommend changes when improvements are identified
- Strong PC skills with a high level of familiarity with MS Office products
- Possess and display a positive, enthusiastic attitude & strong work ethic
- Be self-motivated and proactive
- Strong written and verbal communication skills
- Possess the ability to work well under pressure, maintaining professionalism and focus on quality

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** **We will support you along your retirement savings journey.

**Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**Covid-secure**

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensur