Manager Maintenance Delivery

Position Description
Central Highlands Water
- Integrity _
- Teamwork _
- Leadership _
- Care_**_
- **

**Job Title**

**Title **Manager Maintenance Delivery

**Classification **Band - Central Highlands Water Enterprise Agreement

**Team **Maintenance Delivery

**Division **Capital Delivery and Networks

**Work location **Learmonth Road, Ballarat

**Employment type **Ongoing

**Position reports to **General Manager, Capital Delivery and Networks

**Direct reports **Civil Maintenance Team Leaders x

Mechanical and Electrical Maintenance Team Leader

Works Management Centre Team Leader

**Our Values**

Our vision: _Our Water - Our Customers - Healthy Living _

Our mission: _Together, we provide quality water and wastewater services, safely, efficiently and sustainably to _
- communities in the Central Highlands Region _

Our values: _Integrity Teamwork Leadership Care**Organisational Environment**

At CHW ‘_Safety is Everyone’s Priority_. We are committed to the safety of our people, customers and the community
we serve and we have a zero tolerance towards harassment or violence within the workplace.

We have an inclusive workplace that embraces diversity and difference. We believe all jobs can be worked flexibly
from varied cultural backgrounds.

We encourage employees’ continuous professional development. Employees are supported in keeping abreast of
current industry best practice and are encouraged to take an active personal interest in staying informed of
professional practices, standards and latest trends.

We believe that everyone has the capability to show leadership, regardless of their formal level of authority. We
expect all team members to focus their efforts on developing and displaying the leadership behaviours defined in our
Leadership Capability Framework. We have a commitment to enhancing our leadership maturity across the whole
business, through our internal Personal Leadership Program, Learn Lead Grow (LLG), and focussing on Leading
Self, Leading People and Leading the Organisation.

**Purpose**

The primary objective/s of the position are to lead the Maintenance Delivery team in the provision of /
maintenance services across water and sewer assets for internal and external customers, further developing our
staff and proactive safety culture and enhancing the customer experience.

This role manages approximately staff across three teams:

- Civil Maintenance: Delivery of reactive and planned maintenance activities across water and sewer

networks.
- Mechanical and Electrical Maintenance: Delivery of reactive, corrective and scheduled maintenance

activities through key partnership with Comdain Infrastructure, across water and sewer networks,

treatment plants and water resources assets.
- Works Management Centre: Receiving customer calls and work requests, dispatching to field, SCADA

and other monitoring services and reporting on maintenance performance.

**Key Duties/Responsibilities**
- Continuously improve safe working practices in collaboration with team members and contractors to

further develop proactive safety culture;
- Leadership, development and coaching of team leaders and team members;
- Manage delivery of scheduled, corrective and reactive civil and mechanical electrical maintenance

activities to ensure reliable and sustainable water and sewer services for customers;
- Develop and implement initiatives to enhance the CHW customer experience;
- Identify and implement improvements to maintenance systems and practices, to improve efficiency and

reduce risk to water quality and the environment;
- Provide and supervise effective contractor management to achieve contract goals through collaborative

partnerships with service providers;
- Manage large fleet of vehicles, plant and equipment and maintenance depots at Wendouree,

Maryborough and Daylesford;
- Prepare and analyse budgets and expenditure and prepare written reports as required;
- Analyse and report on maintenance performance and customer outcomes for the Essential Services

Commission (ESC) and other stakeholders;
- Take part in the On-Call Incident Management (OCIM) roster;
- Undertake higher duties responsibilities as required;
- Other duties as directed.

**. Authority and Accountability**
- At all times, create, maintain and foster a safe work environment and ensure compliance with the

provisions of the Occupational Health and safety Act, Regulations, and CHW policies and procedures;
- Accountable for people leadership, goal setting and development across the Maintenance Delivery

team;
- Accountable for responsible budget and resource management in accordance with allocated cost

centres;
**. Judgement and Decision Making**
- Strong initiative, flexibility and problem-solving skills, with a strategic and commercial focus, and ability

to analyse complex issues and achieve effective high-quality results in a fast-paced environment;
- Provide advice to management on maintenance delivery, in order to maximise o