Client Relations Manager

Voted #1 Best Place to Work in Australia 2022 in Healthcare by AFR
- Work/life balance is #1 priority - paid parental leave, pet & volunteering leave
- Work on a highly established, well-tenured team under an exceptional manager

Are you passionate about building strong client relationships and driving business success? We are seeking a dynamic and results-oriented Client Relations Manager to join our team - this is a hybrid role that can be based from any of our 30+ offices nationwide. This is the first time we are replacing a role on this team in 3 years - an incredibly rare opportunity to join one of the best occ rehab CRM teams in the country.

**WHY WE LOVE WORKING AT REHAB MANAGEMENT**

Rehab Management is one of Australia's most recognisable occupational rehabilitation providers with a multi-disciplinary allied health team providing care to people injured as a result of workplace injury, car accident or military both active duty and veterans.

Rehab Management is truly all about its people - it is why so many of our staff have had such long tenures with the business. What makes us so different from other occ rehab providers?
- We invest in our people - highly experienced managers & the best onboarding in the industry
- We value work/life balance - 4 "You" days extra leave, pet, volunteer & parental leave + true hybrid working
- We reward your hard work - industry-leading yearly bonus on base
- We shake things up - Arriba are innovators & disrupters
- Our service to clients is multi-award-winning - work with us and work with some of the best in Australia

As part of the Arriba Group, we were proud to be voted #1 Best Place To Work 2022 in Healthcare by the Australian Financial Review - this commitment to a quality life for our staff and clients is why.

**The Role**

Key aspects of the role include:

- Influencing and negotiating across military networks
- Supporting the learning, development and mentoring of consultants and our management team Development and implementation of systems to support compliance and performance monitoring in line with contractual and regulatory requirements
- Actively driving commercial strategy across the militaryp ortfolio - advising and reporting to relevant leaders, developing business plans, growing account & contributing to strategic sales planning
- Identifying future leaders and specialised consultants within Rehab Management to ensure succession planning & assist in training and development of consultants, TLs and managers

Reporting to the Head of Client Relationships and Customer Experience, you are responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning activities & support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above benchmark, quality assurance, compliance with internal policies and procedures and service delivery outcomes

**WHAT YOU NEED TO JOIN US**
- **MANDATORY REQUIREMENT **Tertiary qualification in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology) & active registration with relevant peak body (AHPRA/ESSA/ASORC)
- Minimum of 3 years' experience and exposure to military schemes
- Experience in client relations, operational, account and project management
- Strategic and national experience and mindset (cross border referrals and tenders)
- Enthusiasm for business development and contract management
- Excellent written and verbal communication skills
- Demonstrated experience in account growth, acquiring new and managing existing business
- Exceptional influencing, negotiation and presentation skills
- Strong understanding of tendering for business & contract implementation

**APPLY**
- Please be advised that Rehab Management requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks._
- The checks undertaken by Rehab Management include (but not limited to), police background checks & Working With Childrens check._
- Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement._