Rte Sales Consultant

**Melbourne | Full-time | Hybrid role**:

- **TRAVEL Bonus Scheme, Famils & Supplier Incentives**:

- **Generous employee benefits & discounts on RACV products and resorts**

**Great things start here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow.

**About the Opportunity**

Are you passionate about travel? An exciting opportunity has arisen for an experienced Travel Consultant to join our industry leading travel agency team of experts. We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers. You will enjoy variety working across multiple locations, including our CBD retail store and head office, as well as in the Eastern Suburbs retail stores, such as Doncaster & Knox.

**This could be just the right role for you?**

As a Travel Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel. You will be responsible for creating personalised travel itineraries managing the customer experience from beginning to end. Your key responsibilities for the role include:

- Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance
- Build relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellations
- Facilitate domestic & international travel bookings and payments between travellers & suppliers, using Amadeus GDS
- Convert enquiries into confirmed bookings, cross selling & up selling of travel products
- Manage travel credits, refunds and changes
- Attend sales meetings and achieve sales targets & KPIs
- Attend industry events ie. supplier & product events, ship inspections & travel expos

Our retail store and office are based in Bourke St, Melbourne CBD. Our team work Monday - Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7-day trade in the future, with a requirement for staff to work weekends.

**What you’ll need to be successful**
- Flexibility to work in both CBD & Eastern Suburbs locations
- Retail travel agency experience, essential
- Certificate 3 in Travel or higher, preferred
- GDS experience in Amadeus, Sabre or Galileo
- Passion for travel industry and personal travel experience
- Great customer service & communication skills
- Excellent organisational, attention to detail & problem solving skills
- Ability to manage workflow, set goals, meet sales targets & work productively
- Ability to work independently and as part of a team
- Excellent personal presentation

**We are Offering**
- Permanent Full-time 38 hours week | Hybrid role
- Industry competitive salary
- TRAVEL Bonus Scheme, Famils & Supplier Incentives
- Generous employee benefits & discounts on RACV products and resorts
- Training, development and career progression opportunities
- Uniform

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link.