Member Consultant

5 days ago

Canberra, Australia Defence Bank Full time

**Introduction**:
Join a dynamic team at Brindabella Park branch
Seeking a customer service professional looking for their next big role
Be part of a different kind of banking and make a real different to our members

Defence Bank is a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the defence force and their families as well as the outer community. We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We are currently recruiting for an experienced customer service professional working full time in a permanent basis. The position will be based at our Brindabella Park branch.

**Description**:
The member consultant position directly supports our purpose and ensures our members can count on us by delivering outstanding service to meet member needs while achieving agreed performance outcomes and meeting compliance obligations.

**This position is accountable for**:

- Delivering outstanding member service to achieve agreed performance goals which includes:

- Working with our members to achieve their financial goals.
- Opening accounts, processing transactions, and responding to member queries.
- Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
- Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank’s policies and processes.
- Supporting the WA Region by working at either branch as required.

**Skills and Experiences**:
A customer service star, you’re passionate about providing a consistent yet memorable experience. Your knack for uncovering needs, providing appropriately solutions, and achieving results. You connect with people, establishing rapport and trust quickly.

**You have**:
At least two years’ experience in a retail sales team ideally within financial services.
High school certificate or equivalent.

**Demonstrated experience or skills in**:
Achieving agreed goals in line with individual and team plans.
Building effective working relationships with stakeholders at all levels.
Facilitating presentations to small and large groups.
Picking up new concepts quickly.
Time management with the ability to handle unplanned interruptions.

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:
Reward and recognition platform - a number of vouchers, discounts, ecards and more
Thank you day - each year our employee receive one additional day of paid leave for ‘CEO Day’
Employee assistance program
Corporate wardrobe allowance
Volunteer and community service leave
Referral reward
Education Assistance
Access to parental leave after 6 months of working at the bank

Interested? We'd like to hear from you.

If you would like to be a part of our passionate team, click Apply.

  • Member Consultant

    2 weeks ago

    Canberra, Australia Defence Bank Full time

    **Introduction**: We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have an opportunity for a Member Consultant to join our team in our Duntroon branch. About us. A unique life requires a unique...

  • Member Consultant

    2 weeks ago

    Canberra, Australia Defence Bank Full time

    **Introduction**: We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have an opportunity for a Member Consultant to join our team in one our branches in ACT. About us. A unique life requires a unique...

  • Member Consultant

    5 days ago

    Canberra, Australia Defence Bank Full time

    **Introduction**: We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have an opportunity for a Member Consultant to join our team in our Russell branch in ACT. About us. A unique life requires a unique...

  • Member Education Consultant

    1 week ago

    Canberra, Australia Commonwealth Superannuation Corporation (CSC) Full time

    Posted: 28/02/2025 Closing Date: 14/03/2025 **Job Type**: Permanent - Full Time Location: Canberra Job Category: Banking and Financial Services,Insurance & Superannuation **Your new role** The Member Education Consultant role offers an incredible opportunity to learn, grow, and contribute to our mission of helping members gain the knowledge and...

  • Member Support Consultant | Canberra

    2 days ago

    Canberra, Australia Fitness First group Full time

    Member Support Consultant | Canberra (permanent) page is loaded## Member Support Consultant | Canberra (permanent)locations: Canberra, CBD & Inner Suburbstime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 9, 2025 (28 days left to apply)job requisition id: JR00000447**About Fitness First:**A globally recognised leader...

  • Member Consultant

    3 days ago

    Canberra, Australia Defence Bank Full time

    **Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years. With over 28 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...

  • Member Support Consultant Deakin

    2 weeks ago

    Canberra, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Member Support Consultant Canberra City

    1 week ago

    Canberra, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Principal Consultant cloud

    5 days ago

    Canberra, Australia Slalom Consulting Full time

    **Slalom**is a purpose-driven consulting company focused on strategy, technology and business transformation. Founded in 2001, we had a simple goal - build a company where people love their work and love their life.As we continue to grow in Australia, we have a responsibility and opportunity to do good in the world. We’re committed to building our business...

  • Sales Consultant

    24 hours ago

    Canberra, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness Fir**s**t** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a...