Member Consultant

5 days ago

Canberra, Australia Defence Bank Full time

**Introduction**:
Join a dynamic team at Brindabella Park branch
Seeking a customer service professional looking for their next big role
Be part of a different kind of banking and make a real different to our members

Defence Bank is a member-owned bank, we re-invest our profits into improving products and services for the benefit of our members who include the defence force and their families as well as the outer community. We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We are currently recruiting for an experienced customer service professional working full time in a permanent basis. The position will be based at our Brindabella Park branch.

**Description**:
The member consultant position directly supports our purpose and ensures our members can count on us by delivering outstanding service to meet member needs while achieving agreed performance outcomes and meeting compliance obligations.

**This position is accountable for**:

- Delivering outstanding member service to achieve agreed performance goals which includes:

- Working with our members to achieve their financial goals.
- Opening accounts, processing transactions, and responding to member queries.
- Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
- Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank’s policies and processes.
- Supporting the WA Region by working at either branch as required.

**Skills and Experiences**:
A customer service star, you’re passionate about providing a consistent yet memorable experience. Your knack for uncovering needs, providing appropriately solutions, and achieving results. You connect with people, establishing rapport and trust quickly.

**You have**:
At least two years’ experience in a retail sales team ideally within financial services.
High school certificate or equivalent.

**Demonstrated experience or skills in**:
Achieving agreed goals in line with individual and team plans.
Building effective working relationships with stakeholders at all levels.
Facilitating presentations to small and large groups.
Picking up new concepts quickly.
Time management with the ability to handle unplanned interruptions.

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:
Reward and recognition platform - a number of vouchers, discounts, ecards and more
Thank you day - each year our employee receive one additional day of paid leave for ‘CEO Day’
Employee assistance program
Corporate wardrobe allowance
Volunteer and community service leave
Referral reward
Education Assistance
Access to parental leave after 6 months of working at the bank

Interested? We'd like to hear from you.

If you would like to be a part of our passionate team, click Apply.

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