Member Consultant

2 weeks ago

Canberra, Australia Defence Bank Full time

**Introduction**:
We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have a great opportunity for a Member Consultant to join our Duntroon team and help us serve those who protect us.

About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 30 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

**Description**:
The opportunity.

Working as part of a small team, you would play a key role in understanding our members needs and helping our members achieve their financial goals whilst ensuring all compliance obligations are maintained. This includes assisting members with their day-to-day banking needs in branch or over the phone and with loans for vehicles, holidays and other personal needs.

**Skills and Experiences**:
About you.

In order to serve a unique community, we need a unique individual who is passionate about building meaningful relationships with our members, current and prospective, base command and internal teams to deliver outstanding customer service.

To be successful for the role, you have at least 2 years’ experience in a retail sales team, ideally within financial services, and a high school certificate or equivalent.

We count on you. And you can count on us.

**We have a great range of employee benefits including**:

- Corporate wardrobe allowance.
- Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.
- Savings and discounts across our range of products and services.
- Thank you day - each year our employees receive one additional day of paid leave for 'CEO Day'
- Employee recognition awards including service anniversaries, recruitment referrals, recognition of life events, and more

Interested? We'd like to hear from you. Click to apply.

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