Customer Service Team Leader

1 day ago

Crestmead, Australia Metcash Full time

Customer Service Team Leader - 12 Month FTC

From product specialists to our category managers, our Sales & Operations team are the movers and shakers keeping local retailers open for business. With their data-driven solutions and access to the homegrown brands customers love, they give family-owned business the opportunity to thrive.

If you’re a proactive problem-solver who loves a challenge, you’ll be right at home in a fast-moving industry that values hard work and innovative thinking. And with the power of our community behind you, you’ll have all the tools you need to make your mark on the future of independent retail.

We currently have a 12 Month FTC (Parental leave cover) opportunity for Customer Service Team Leader. As the Customer Service Team Leader for ALM (Australian Liquor Marketers) you will support the Customer Service Manager and functions within our Crestmead office.

This role will see you help your team to increase external and internal customer satisfaction.

What you’ll do

Support in managing the day-to-day operations of the Customer Service team

Manage and maintain reporting relevant to Customer Service

Support tracking of problem reporting and resolution

Continuous improvement of Customer Service processes and procedures

Lead a team of customer service officers

What you’ll bring

People and collaboration skills

Customer-First mindset

Excellent verbal and written communication skills

Ability to analyse information, negotiate and make appropriate decisions and suggestions

A drive for continuous improvement

What we can offer you

Training and Development

Great benefits

Fun and supportive team environment

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.

Make your Mark

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.

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