Customer Service and Administration

**About Us**:
PTC Phone Tech & Comm are the market leader in all things Mobile & Tech Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace

**About the role**:
PTC are currently seeking a dedicated and driven **Customer Service and Administration **team member to join us in our **Head Office **based in Crestmead ****

We are seeking a dynamic and customer-focused individual to join our team as a **Customer Service and Administration **professional. This role is central to our organization, embodying our company values of Challenge, Sincerity, Simplicity, Teamwork, and Trust. If you are passionate about providing exceptional customer service, have a knack for administration, and thrive in a fast-paced environment, we want to hear from you.

**As a Customer Service and Administration team member, you will**:

- **Deliver outstanding customer service by addressing inquiries, resolving issues, and maintaining a welcoming office experience.**:

- **Manage administrative tasks with precision, including records, data entry, and appointment scheduling.**:

- **Uphold the security and safety of our front-of-house area, ensuring compliance with health and safety protocols.**:

- **Process payments, handle customer complaints, and maintain accurate financial transactions.**:

- **Provide critical support for inventory management, scheduling, and other administrative functions.**:

- **Exercise autonomy in decision-making and take initiative in assisting with company events.**:

- **Greet visitors, answer calls, and maintain a tidy front-of-house area with courtesy and efficiency.**:

- **Collaborate effectively with colleagues, upholding our company values in all interactions.**
- **A genuine passion for mobile & tech**:

- **Previous experience in customer service and administration roles, with a strong track record of success.**:

- **Exceptional communication skills, with a customer-centric approach.**:

- **Strong organizational abilities and keen attention to detail.**:

- **Proficiency in using office software and point-of-sale systems.**:

- **An ability to work well in a team and adapt to a fast-paced retail environment.**

**Company Values**

**This role aligns closely with our company values. The **Customer Service and Administration **team member is expected to embody and uphold these values, setting an example for the entire team.**

**Challenge**:Embracing the daily challenge of managing customer inquiries and striving for continuous improvement.**

**Sincerity**:Interacting with customers in a sincere and courteous manner, fostering trust and genuine care.**

**Simplicity**:Focusing on simple and effective solutions for customer issues and streamlining order processing for a seamless experience.**

**Teamwork**:Collaborating with team members and other departments to address customer service needs cohesively.**

**Trust**:Upholding integrity in handling customer information and consistently delivering reliable solutions, reinforcing customer trust.**

**What's in it for you?**

**Work-Life Balance**:Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.**

**Salary and Compensation**:Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and performance-based compensation reflects your results.**

**Recognition for Commitment**:Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.**

**Culture and Growth**:Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.**

**And the benefits don't end there**: with numerous other benefits including including staff discounts, ongoing training and development, and much more**

**Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.