National Customer Service Officer
2 weeks ago
We have an excellent opportunity for a Customer Service professional to further their career with a successful FMCG company who supports the growth of the independent retailer.
The purpose of this role is to increase external and internal customer satisfaction by being a central point of contact in providing services, information and complaint resolution efficiently, accurately responsive service covering, enquiries, issues, claims and orders within designated SLA’s.
This role also manages claim investigation and areas of concern raised by Retailers
The National Customer Service call centre, based in Crestmead operates between 7am and 7pm and we are need team members that are able to be flexible with their hours.
What you’ll do
High levels of claims administration. Non inbound calls.
Order entry
Proactively manage individual claims from notification to closure within required timeframe
Investing the necessary level of involvement required for each claim depending on the category, type and quantum of the claim.
Answer all inbound call types in accordance with the Customer Service Quality Assurance Program
High level of accuracy in data entry, covering orders, claims, customer records and information
Liaise with internal and external stakeholders to optimise service and sales opportunities ensuring a total supply solution
Work on new initiatives as required by the Customer Service Team leader
What you’ll bring
Experience in a Call Centre Customer Service environment preferably in a distribution/FMCG environment
Excellent verbal and written communication skills
The ability to analyse information and solve problems
Great organisation/time management skills and attention to detail
Ability to be flexible with hours
What we can offer you
Free and secure onsite car parking
Ongoing learning and development
A supportive team environment
Great corporate benefits
We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.
At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.
So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail
Make your Mark
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