Customer Service

4 days ago

Sydney, Australia Freelancer.com Full time

Loadshift is Australia’s largest and fastest growing Freight marketplace, we are in an exciting new growth phase and are looking for a customer service officer to help support our operations team in Sydney.

We’re looking for a highly motivated team player who is willing to contribute to a positive work environment, someone who is agile, friendly and self-organised with the ability to build strong relationships throughout the business and with our valued customers. You will be the first point of contact for inbound calls, covering a range of customer service support functions from troubleshooting, new subscriptions, product education and basic admin.

**What you will do**:

- Often the first point of contact on the phone, you will be required to present a professional and personable nature.
- Liaising with sales and operations
- Assist Operations, chasing documents and at times registrations
- Build rapport with customers to enhance the organisation’s professional working relationships.
- Communicate information and advice on products and services, policies and procedures, and standard terms of business.
- Assist with new subscriptions and changes to plans
- Providing support and problem solving for the Loadshift freight booking system.
- Receive, record and process customer enquiries and / or complaints ensuring a prompt response or referral for follow up action and issue resolution.
- Assisting with the monitoring of customer accounts to proactively address potential challenges
- Ensuring the achievement and maintenance of agreed customer service levels and standards
- Escalating and communicating service issues to internal and external stakeholders in a timely manner
- Performing weekly administrative tasks

**Requirements**:

- Excellent communication skills and value customer service
- High attention to detail and accuracy
- Ability to learn quickly
- Enthusiasm and ability to work calmly with ever changing deadlines

**Skills and Experience**:

- Excellent communication skills - both written and verbal
- A Strong work ethic
- Reliability, punctuality, and good time management
- Great phone manner
- Strong organisational skills and the ability to prioritize work effectively within a pressurised environment
- Forward thinker who can work with limited supervision and deliver exceptional customer solutions
- An eye for detail and customer focused attitude

**Benefits**
- $50K per annum (inclusive of super)
- Permanent full time role
- Supportive team environment
- A meritocratic culture with the ability to take ownership and fast track your career growth.
- Free Class Pass membership.
- Fully stocked kitchen + yes we do have beer taps (and a bar with a killer view).
- Catered lunches once a week.
- Weekly Town Halls with the all important Q&A session with the CEO (you really can ask him anything)
- Regular team building events (think speed boats in the harbour, escape rooms, karaoke, laser tag, trivia nights, poker nights in the office).

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