Service Officer, Payroll

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NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range A$84,659.00/yr - A$92,701.00/yr Service Officer, PayrollClerk Grade: 3/4, base salary starting at $84,659 - $92,701 plus superannuationEmployment Type: Temporary until 31st January 2026, full-time opportunityInitially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the Paramatta office after this training periodThis role sits within the GSS Division in the HR Process Operations Payroll team at the Department of Customer ServiceAbout the team:The HR Process Operations team within in Government Shared Services Business Process Operations is a team that provides payroll services to NSW Government employees.
It is a fast paced, high energy team, where no two days are the same.
Our payroll offices are energetic individuals who play a key role in supporting our overall payroll operations area.Your day-to-day: Provide high quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.
Provide quality customer service, internally in the department and externally to customers and stakeholders Manage day to day workloads to ensure completion of tasks within agreed timeframes Assist seniors and team leaders with complex requests as directed To be successful in this role, you will demonstrate: Previous experience working in a large payroll team An understanding of Government awards A strong attention to detail Good communication skills, both written and verbal Experience using MS Office products Previous experience using SAP and Service Now To Apply:Click 'Apply' and follow the steps to submit your application online for review.Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuationFor enquiries relating to recruitment please contact Katerina Xenos via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Wednesday, 13th August 2025 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visit:Information on some of the different types of disabilitiesInformation on adjustments available for the recruitment process Seniority level Seniority level Entry level Employment type Employment type Temporary Job function Job function Other Industries Government Administration Referrals increase your chances of interviewing at NSW Department of Customer Service by 2x Get notified about new Service Officer jobs in Sydney, New South Wales, Australia .
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