Program Coordinator

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**Job Summary**:
Under limited supervision, coordinates ad-hoc sales activities such as timely submission of quotes, order management, on-time shipping of products and related after-sales activities. Providing necessary support to manage contractual business. Grow the assigned customers’ revenue and product gross margin in accordance with (or in excess of) the defined sales goals and maintain highest quality and service standards.

**Essential Job Duties and Responsibilities**:

- Quotations - day-to-day operations for stock and non-stock items: includes sourcing, quoting of alternate product, up-selling and offering new product lines; Capturing of quote activity in material management system; Systematic follow-up of quoted items with the customer and measurement of quote-to-order ratio; liaise with the Program Lead to provide necessary support for LTA requests
- Order administration - Contract review, order entry and acknowledgement to customer; Forward-looking order book review / manage shipment schedules / follow-up and expediting actions internally and with vendors when required; Shipping and logistics support; Ensuring the stock level and Warehouse Mins are set up accurately for contract warehouses; Contract administration (where applicable): Mitigate margin erosion, ensure inventory pipeline health and that contract-related KPIs are met; Monitor customer-relevant performance data and drive continuous improvement; respond to customer-supplied data. Conduct regular reviews with customer on contract performance.
- Discrepancies / Return material - Verification of customer claims with functional departments (Accounting, Quality Assurance, Operations, etc.); Handling of Return Material Authorizations (RMA) and efficient defect management with the customer; Implementation, follow-up and report-out of corrective actions towards Program Lead and customer
- Business Development and Communication - Maintain and create a professional yet personalized relationship with assigned customers; Work closely with strategic account leadership as well as other internal BDSI functions to identify new business opportunities; support large contract proposals with determined duration and obligations to hold inventory, attain defined service levels, etc. ensuring submission of competitive bids leading to an increase quote hit rate and contract business; Capture important customer-related information and opportunities in the Customer Relationship Management (CRM) tool; Drive all actions to achieve the monthly, quarterly and annual revenue and margin goals; Identify opportunities for new product & services supplies such as tooling, lighting and other commodities as applicable
- Support leadership to establish strategic business plans - Support strategic account leadership constructing a full profile of customer's overall corporate strategy, operating priorities, and major marketing initiatives/timetables; Help to obtain and forward useful competitive intelligence; Understand key elements of relevant supplier measurement programs maintains detailed knowledge of the company’s products and value added services; Assist BDSI management to formulate, implement and execute account strategies and marketing plans
- Other duties and responsibilities as assigned or required

**Required Minimum Qualifications**:

- Education: Bachelor's Degree in Business Administration or Engineering or Related field of study highly regarded
- 4 or more years’ of related work experience
- Previous experience in the aerospace industry highly regarded

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.