Claims Coordinator

4 days ago

Brisbane, Australia Bay Building Full time

Are you a customer service guru keen to build your knowledge of insurance?
- Have Claims exp and want a role with career development opportunities?
- Permanent, full time role based in our brand new office in Banyo, QLD

**About the Company**

Bay Building Services is a market leader when it comes to insurance building in Australia, operating offices throughout VIC, TAS, NSW, QLD, SA, WA & ACT. For more than 30 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.

**About the Role**

The Claims Coordinator is responsible for the day to day customer service and administration of property insurance claims. You will be dealing with clients, internal staff members and customers. A background in insurance, customer service and administration is preferred but the right work ethic will get you over the line.

**The Claims Coordinator is required to**:

- Answer a large volume of incoming calls from clients, property owners and trades
- Process new claims, arrange estimators and submit quotes while adhering to KPIs
- Maintain ongoing communication with all stakeholders
- Liaise with insurance companies and loss adjusters throughout the total claim life
- Monitor incoming and outgoing correspondence
- Update ongoing notes to Internal and Client systems
- Prepare client documentation when required

**Skills and Experience**:

- Experience in handling claims
- Strong customer service and communication skills
- Be results driven, striving to meet and exceed our KPI’s
- Outstanding organisational, planning and time management skills
- High level of computer competency

**Why join us?**

At Bay Building Group, we're committed to providing the support you need to get the job done. We believe great teams do great work.

In addition to joining a high performing team, you will also have:

- Flexibility considered with WFH options
- Great discounts at JB HI-FI
- Paid parental leave upon meeting policy criteria
- Access to 24/7 Employee Assistance Program for you and your family
- Be part of a values driven environment

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