Claims Officer

2 days ago

Brisbane, Australia Hudson Australia Full time

Hudson are seeking highly experienced Claims Officers to join a federal government body in an ongoing contract based in the Brisbane CBD. You will have the opportunity to join a collaborative and open forum style team. Training is provided however, a positive and open-minded attitude is essential to success.

YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A ROLE

We are seeking individuals that have a knack for claims and love providing support to those in need.

This is a contract postion with regular intakes.

Pay rate will start at $44 p/h + super

Brisbane CBD, close to public transport with working from home options once certified.

**Duties will include but not limited to**:

- Answering calls and providing information to assist client queries
- Coordinating appointments and providing administration support to the team
- Chasing up documents and referral letters
- Liaising with healthcare providers and medical experts
- Managing cases and processing multifaceted claims
- Undertake research to inform evidence-based decision making

**Desirable skills and attributes for the role**:

- The ability to demonstrate empathy and patience for individual's circumstances is essential
- Previous customer service experience over the phone
- Excellent telephone manner
- Experience working within the healthcare sector
- Proven ability to gather information and make confident decisions
- Previous experience working through claims or injury management cases
- Exceptional communication skills
- The ability to show patience and listen to clients over the phone
- Demonstrated ability to follow process, policy and legislation
- 2-3 years administration experience preferred
- Resilience, a sense of humour and a proactive attitude are all essential.
- Previous Government experience highly regarded
- ASP4-5 level experience highly regarded

You must be willing and capable of passing baseline clearance security checks in order to be successful for this role.

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