Guest Service Agent

2 days ago

Braddon, Australia Mantra on Northbourne Full time

Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a short stroll from the city’s thriving dining and shopping precinct, business centre and many famous attractions.

We are currently looking for a motivated, bubbly and vibrant Casual & Part Time Guest Service Agent to join our Amazing Front Office Team.

As our next Guest Service Agent, you will:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

What we are looking for:

- Someone who goes the extra mile to provide a memorable guest experience with the ability to multitask
- The ability to work under pressure and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- Able to work various shifts from Morning, Afternoon & Night Audit.
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

Why work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:

- People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey

**Job Types**: Part-time, Casual

**Salary**: $21.46 - $35.22 per hour

Schedule:

- Rotating roster
- Shift work

Supplemental pay types:

- Penalty rates

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