Corporate Records and Information Management Team

**Corporate Records and Information Management Team Leader**

**Classification **Level, Central Highlands Water Enterprise Agreement

**Team, unit **Corporate Records, IT & OT Operations

**Division **ICT & Digital

**Work location **Learmonth Road, Ballarat / Hybrid

**Employment type **Full-time, Ongoing.

Flexible options available: part-time work, purchased leave, varied start and

finish times, working from alternative locations and -day fortnights.

**Position reports to **Head of IT / OT Operations

**Direct Reports **Records Officer x

**Our Values**

Our vision: _Our Water - Our Customers - Healthy Living _

Our mission: _Together, we provide quality water and wastewater services, safely, efficiently and sustainably to _
- communities in the Central Highlands Region _

Our values: _Integrity Teamwork Leadership Care**Organisational Environment**

At CHW' _Safety is Everyone's Priority_. We are committed to the safety of our people, customers, and the community
we serve, and we have a zero tolerance towards harassment or violence within the workplace.

We have an inclusive workplace that embraces diversity and difference. We believe all jobs can be worked flexibly
from varied cultural backgrounds.

We encourage employees' continuous professional development. Employees are supported in keeping abreast of
current industry best practice and are encouraged to take an active personal interest in staying informed of
professional practices, standards, and latest trends.

We believe that everyone has the capability to show leadership, regardless of their formal level of authority. We
expect all team members to focus their efforts on developing and displaying the leadership behaviours defined in our
Leadership Capability Framework. We have a commitment to enhancing our leadership maturity across the whole
business, through our internal Personal Leadership Program, Learn Lead Grow (LLG), and focussing on Leading
Self, Leading People and Leading the Organisation.

**Purpose**

This position leads the Corporate Records team and is part of the broader IT/OT Operations Department located in
the ICT and Digital Division of CHW.

The primary objective of the position is to work with the IT/OT Operations Department, Data and Analytics team, and
the rest of the business to identify, design, build, implement and deliver information and records and information
management services in line with recommendations and advice from the Public Records Office of Victoria, and
relevant legislation from the Victorian and Federal Governments.

The Team Leader role is a service delivery and leadership position that manages a small team of Records Officers.
This role has direct accountability for ensuring the integrity, availability, security, and performance of all CHW physical
and electronic records and related services. It requires a hands-on leader with exceptional records and information
management skills, financial management, stakeholder engagement, continuous improvement, and people
motivational skills.

**Key Duties/Responsibilities**
- Manage CHW's records management program ensuring adherence to business and statutory requirements.
- Lead the design and coordination of an efficient and effective archival management program.
- Provide technical advice based on a deep knowledge of record-keeping and information management.
- Provide expert knowledge and oversee support for management and operation of electronic document and

records management systems (EDRMS).
- Lead engagement and consultation across CHW regarding the operation and development of the electronic

and hardcopy record-keeping systems to encourage good record-keeping practices and ensure ownership of
the systems is achieved.
- Research, analyse and interpret regulatory requirements and/or industry best practices and trends to support

the development and improvement of record-keeping practices.
- Understanding of the Privacy and Data Protection Act (Vic) (PDP Act) being applied
- Management of the Information Asset Register (IAR) across the organisation to ensure both integrity and

confidentiality of our information is accurately maintained.
- Oversee that Business Impact Levels classification process across the organisation.
- Increase information management awareness on protective markings, information sharing etc, such as news
- Oversee the archiving/retention and/or secure disposal of information.
- Oversee information being accessed by third parties by ensuring procedures and practices are in place and

communicated within the organisation.
- Oversee and coordinate the efficient delivery of the archival management program.
- Lead the maintenance and development of the record-keeping function.
- Supervise mailing activities for CHW.
- Maintain an understanding of the organisation’s OHS policies, procedures, and programs that relate to the

team to achieve and maintain OHS standards.
- Liaise with other Authorities, Consultants, Contractors, Auditors, and