Lessons Officer

**About us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas across NSW - and you have the chance to be part of creating a lasting legacy that will benefit generations to come.

Find out more about Transport for NSW

**About the team**

This role sits in the Safety, Environment and Regulation Division within the Security, Crisis and Emergency Management (SCEM) branch. SCEM’s main purpose and responsibility is to protect Transport for NSW, our people, our customers, our assets and the continued delivery of essential services for the people of NSW. SCEM aligns to the Safety, Environment and Regulation responsibility for connecting lives through safe, reliable and sustainable transport solutions.

The opportunity is with the Emergency Management Capability team in SCEM. SCEM is responsible for building capability within the branch, TfNSW and meeting regulatory obligations under the State Emergency and Rescue Management Act (1989). The Lessons Officer will be required to liaise with Emergency Management teams to capture information, conduct after action reviews, identify lessons and report on a state level.

**The opportunity**

We currently have an exciting permanent opportunity for a Lessons Officer to join the SCEM Branch within SER.

Reporting to the Senior Exercise Coordinator and working across and liaising with the emergency management team and the broader business, this dynamic role will be responsible for providing high quality support for the delivery of lessons management and continuous improvement programs as required. The role provides support for the consistent delivery of an organisational lessons process to ensure relevant lessons are actioned appropriately and validated to ensure staff have the competencies required to undertake their work in a skilled, safe and effective manner, as required both by the organisation and relevant legislation.

A fairly new role, this opportunity is ideal for a self-starter who can make it their own.

As Lessons Officer you will be required to:

- Support the collection, analysis and dissemination of quantitative and qualitative information, utilising organisational records management systems for the implementation of appropriate knowledge management procedures and reporting of operational outcomes to stakeholders.
- Support the facilitation of lessons management workshops and forums, and contribute to knowledge networks, to promote continuous improvement of the operational management of the NSW State Transport network.
- Contribute to lessons management programs and projects ensuring employees undertake role activities in a skilled, safe and effective environment
- Provide professional reports to stakeholders on such issues, including organisational capability profiles, capability gaps, benchmark findings, development trends, budgets, and return on investment to support and inform decision-making.
- Develop and identify methods to gather statistics and information, both quantitative and qualitative, and maintain organisational records management systems to ensure the integrity of data collected for analysis and reporting.
- Execute safety responsibilities, authorities and accountabilities consistent with safety management system requirements, plans and objectives.
- Proactively identify and manage risks, providing input into the development of risk management plans, establishment of risk controls and performance of risk mitigation activities.

The team are currently working in a hybrid model and work is a mixture of working from home and our offices at Macquarie Park.

View the role description for this position.

**About you**
- You have appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience in a similar role
- You will be a natural problem solver and have strong research and analytical skills and can critically suggest solutions.
- You work well in a team and autonomously, and have strong report writing skills, prioritisation and time management skills to manage competing priorities and tight deadlines.
- Strong MS Office competency is a must.
- You will have highly developed communication skills as stakeholder engagement and collaboration is critical.
- You will have a strong ability to bu