Application Support Analyst

2 weeks ago

Macquarie Park, Australia VetPartners Full time

**Your New Chapter**

At VetPartners, we pride ourselves on delivering shared services support that drives success for our veterinary clinics. This role features a hybrid work arrangement, with four days in the office to promote collaboration, build strong connections, and enhance team engagement.

You’ll work closely with cross-functional teams to investigate incidents, resolve blockers, and contribute to knowledge sharing across the organisation. This role is ideal for a detail-oriented professional who enjoys problem-solving, collaborating, and working in a fast-paced, dynamic environment.

**Key Responsibilities**
- Investigate Incidents and process Service Requests, documenting findings to support continuous improvement.
- Monitor and Respond to Ticket Queues: Manage and prioritise tickets, ensuring prompt responses and updates to stakeholders.
- Second-Line Support: Act as the escalation point for complex issues, working closely with development and infrastructure teams.
- Ticket Management: Own assigned tickets, track progress, and proactively follow up on unresolved issues.
- Blocker Reporting: Identify and communicate blockers, escalating critical issues when necessary.
- Team Collaboration: Share knowledge and insights with the team, contributing to cross-training and best practices.

**Skills, Attributes, and Experience**:

- Strong problem-solving skills and the ability to analyse complex issues.
- Proficiency with ticketing systems such as Jira, ServiceNow, or similar.
- Excellent communication skills to liaise effectively with technical and non-technical stakeholders.
- A collaborative mindset and a proactive approach to work.

**Why VetPartners?**
- At VetPartners, we're more than just a company - we're a family united by our passion for animal welfare and excellence in veterinary care. Working with us means being part of a dynamic and supportive community where your contributions are valued, and your growth is nurtured.

**Why Work With Us?**
- ** Shared Purpose**: Join a passionate community dedicated to advancing animal healthcare and making a positive impact on pets and their owners.
- ** Collaborative Culture**: Experience a supportive environment where collaboration fuels innovation and fosters personal and professional growth.
- ** Opportunities for Growth**: Grow with us through ongoing training, mentorship, and career advancement opportunities tailored to your development.
- ** Rewarding Work**: Make a difference every day by contributing to meaningful projects that positively impact the health and well-being of animals.
- ** Work-Life Balance**: Enjoy flexible working arrangements and support to maintain a healthy balance between your professional and personal life.

**How To Apply**:**

VetPartners is committed to Equal Employment Opportunities. We are committed to being an inclusive, diverse, and flexible workplace where differences are valued. We welcome people of all backgrounds, experience, and abilities.

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