Level 1 & 2 Support Officer - Aat - Baseline

2 days ago

Southbank, Australia Cleared ICT Full time

Location:

- Southbank
- Sectors:

- Cyber Security, Engineering, ICT
- Employment type:

- Contract
- Salary:

- Negotiable
- Contact name:

- Daniel Crowe- Job reference:

- BBBH1163_1678427426
- Published:

- about 5 hours ago

Cleared are currently supporting the AAT, who are looking for ICT Support Officer.

The IT Support Officer is responsible for providing high quality, responsive, courteous, and timely 1st and 2nd level IT support to members and staff of the AAT.

This includes being available to adequately cover Service Desk functions as rostered/required & monitoring and managing IT support requests through the Service Desk system, telephone and personal presentation.

This may include liaising with external service providers in relation to support arrangements, procurement, invoicing and other tasks as required & communicating technical information to non-technical members and staff Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs, and security systems as required.

This opportunity is Vic based at their William Street Melbourne CBD offices

**Essential Criteria**
1.
Experience in support a. Experience providing 1st level and 2nd IT support in a Microsoft environment. b. Understanding of networking c. Experience installing and trouble-shooting PCs and peripherals d. Problem solving skills
2.
Customer service e. Strong customer service focus f. Conflict resolution skills g. Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged
3.
Communication and liaison skills h. Ability to document solutions and communicate solutions to the rest of the Information technology team i. Ability to develop simple instructions for use by clients j. Ability to convey technical information to non-technical staff
4.
5.
Education o. Tertiary qualifications in Information Technology p. and/or Industry related training and qualifications

**Clearnce**

You will need to hold a **Baseline clearance** or above for this role.

12-month contract with a 2 x 12-month extension.

**_At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security._**

**We reward our friends for helping their friends**. If you refer anyone who is looking for new opportunities, we will reward you with a gift card up to $1000. Terms and conditions apply.

If you are interested in this opportunity, contact Daniel on:
**Daniel Crowe - Consultant**
**M**: 0424 906 007 **| E**:

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