Customer Service Officer
7 days ago
Local government opportunity
- Part time working 20 hours per week
- Paying $32.89 per hour + super
This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.
**Key Requirements**:
- Experience delivering face to face, phone and online customer service in a large diverse organisation
- Previous contact center experience will be highly regarded
- Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
- Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling
- Experience managing difficult / aggressive customers and trouble shooting complex enquiries
- Valid National Police Check or ability to obtain if successful
**If you would like to discuss this role in more detail or discuss other Business Support opportunities within Local Government, please contact**:
**Madeleine Giani**
**T: 0412 239 302**
**All communication will be strictly confidential.
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