Customer Support Officer

Full Time permanent **Band 4 - Salary Range $72,119 to $76,460 per annum + 11.5% Super + ADO** **Multiple part time positions** Part Time Permanent - Monday, Thursday & Friday - 8:39am - 5:00pm -**22.8 hours per week** Part Time Permanent - Monday and Friday - 8:39am - 5:00pm, Thursday 12:00pm - 4:00pm - **19.2 per week** Part Time Permanent - Monday - Friday 9:30 2:30pm - **25 hours per week** Part Time Temporary June 2026 - Monday 10:00am - 3:00pm, Thursday and Friday 8.39am - 5:00pm - **20.20 hours per week** **Band 4 - Salary Range $72,119 to $76,460 per annum pro rata + 11.5% Super** **Salary offered will depend on level of skills and experience.** **About Melton City Council** The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City. We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces. **The Opportunity** Are you passionate about creating exceptional customer experiences? Do you thrive in a collaborative environment where you can make a real impact on the lives and wellbeing of our local community? This exciting opportunity for a passionate professional to join our Customer Support Team in delivering outstanding service across all contact channels with courtesy, empathy, and professionalism. In this role, you’ll champion our commitment to enhancing the customer experience while modelling Council’s customer service commitments. You’ll also have the opportunity to participate in cross-departmental initiatives, bringing the customer’s perspective into Council’s wider objectives and fostering a proactive, customer-centered approach to the way we deliver services. **Key Responsibilities** - Respond to customer enquiries made in person, by telephone and in writing. - Collect and accurately process payments made to Council. - Accurately record customer requests in Council’s corporate system. To view the **Position Description**, click **here**. **About you** **_ To be successful in this role you will have the following:_** - Experience in delivering exceptional customer experiences in an omnichannel customer contact centre environment, including dealing within high volume in-bound calls. - Be able to work successfully in a team aiming to provide high quality, accurate and timely information. - Experience dealing with customers from diverse backgrounds, including those with disabilities and from Cultural and Linguistically Diverse (CALD) communities. **Culture and Values** Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future. We are Vibrant MELTON. Our values are: - Motivate - Empower - Lead - Trust - Open - Nurture **Benefits** There are a number of great reasons why our people love working at Melton City Council: Staff Benefits | Melton City Council - 13 ADO's (Accrued Day Off) per year (Available for Full Time position only) - 5 weeks annual leave* - Extensive Career Development & Leadership Programs - 16 weeks Paid Parental Leave **(Super is paid during parental leave)**: - 3 weeks Paid Secondary Carer Leave* - Family Room available including Breastfeeding Facilities - Australian Breastfeeding Association - Wellbeing initiatives - Subsidised Uniforms - These benefits are pro rata. **How To Apply** If you require further information about the position, please contact **Michelle Lapsley**, Customer Service Co-ordinator on **9747 7313**. Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. **To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.** All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees