Field Application Specialist Fmt

2 days ago

Dandenong, Australia Sartorius Full time

This particular role is dedicated to our single-use solutions which include Frozen Storage & Shipping, Mixing, Liquid Storage & Shipping, Aseptic Connections & Disconnections, Aseptic Sampling & Containers, Final Filling, and Single-Use Tubing and Assemblies.

**Main Responsibilities & Tasks**:

- Be responsible for the assigned product line to support sales target achievement in Australia and New Zealand
- Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
- Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
- Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
- Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
- Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

**Qualification & Skills**:

- Academic degree in biological engineering, biotechnology or other life sciences related field
- Proven experience in a similar position and industry is advantageous
- Familiar with related products, laboratory processes and equipment
- Strong learning ability, and expert knowledge base in this area
- Ability to effectively interface with product / project / division management
- Excellent communication and presentation skills
- Strong customer orientation
- Proven software skills, e.g. Microsoft Office
- Fluent in English and ideally in other local languages

**Ready to join Sartorius?**:

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

**Careers Website**:
**Sartorius Blog**:
**FAQ & Contact**:
**Top Careers Stories**:

Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.

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