Head of Sales

**About Us?**

At Bravoauto, we aim to exceed our customers expectations and give them something out of the ordinary. We promise our customers more choice, more value, more support and most of all, more of everything they have experienced before.

We believe that buying a car should be no different to ordering any other product online today, so we've made it as simple as possible with just a few easy clicks of a button. We also give the option of buying or financing your car entirely online or visiting one of our stores.

**Choice** - With hundreds of used cars for you to reserve or buy online, the choice is yours. We’ve made buying a car a whole lot easier.

**Value** - There are absolutely no hidden fees - the price you see is the price you will pay. We'll also offer you competitive servicing costs with our service plans. We will offer you everything you expect and more.

**Security** - You'll receive a 7-day money-back guarantee as standard so that you can be sure your car meets your expectations. If it doesn't you can simply return the car if you don't like it. Rest assured, your car will be fully road-ready on collection after being inspected by our experienced technicians that have completed a thorough safety check.

These values provide a foundation for all team members to deliver exceptional customer experiences every day - experiences that customers buy and care for their car with confidence.

**What is the opportunity?**

Reporting into the Franchise Director, bravoauto, the Head of Sales will lead the sales function through effective leadership and performance enhancement. The core focus of the role will be building and leading a high performing team in promoting our service offering, growing new business and nurturing existing customers.

**Further to the above the duties and responsibilities will include, but are not limited to, the following**:

- Leading the strategy execution in bravoauto retail across key value streams of used, finance & Insurance and aftermarket
- Manage and support the team of Customer Experience Managers to:

- Achieve targets and profitability
- Maintain and lead high-performing customer centric culture through effective teamwork with online and instore teams
- Ensure the delivery of outstanding customer satisfaction as reflected in customer feedback and reputation scores
- Ensure all teams are ambassadors for the bravoauto brand
- Be accountable for the development of growth and transformation strategies for the pre-owned vehicles, F&I and aftermarket value streams
- Develop and create buy-in for business plans that help operational leaders achieve their annual operating plan
- Identify new opportunities and executes plans to meet emerging and existing customer needs
- Develop and ensure execution of plans to ensure maximum gross profit retention
- Ensure all dealership sites lead in Customer experience
- Minimum 5 years experience in a senior leadership role within a selling environment
- Deep knowledge of the automotive and/or competitive consumer landscape
- Significant experience managing and leading high performing teams across multiple locations
- Ability to deliver great customer experiences in any environment
- Strong leadership skills

**Why should you make the move to Trivett Automotive Retail?**
- **Global career opportunities** and progression as a member of a global company, Inchcape.
- **Additional days off** - extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Corporate **Health Plan** through Bupa which includes discounts on pet/car/home and contents insurance, and complimentary access to the Bupa Life Skills Program (series of online, interactive sessions).
- Comprehensive **on-the-job coaching **and** development** reporting into an experienced and supportive HR Director.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination and an employee wellbeing program.

At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

By joining bravoauto you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the world